Senior Client Manager (Maternity Cover)

About Us

Saffron is a brand consultancy of 100 people with 21 nationalities and 12 languages. From our offices in London, Madrid, Tokyo and Vienna, we work as one team integrating identity and interaction to create real value for brands around the world.

The Role

We’re looking for a Senior Client Manager to join our Client Services team on a maternity cover contract. The role can be based in either our London or Madrid office.

You’ll lead medium to large projects, keeping coordination, clarity and delivery strong across teams and clients. You’ll help shape ways of working, manage complexity and make sure our work delivers against strategic, creative and business objectives, while supporting the development of more junior team members.

What you’ll do

• Lead the planning and coordination of medium to large projects, ensuring clarity, structure and efficiency

• Act as a key contact for clients, managing communication, expectations and project flow

• Present project updates and keep work aligned with client objectives

• Oversee project budgets, timelines and operational performance, identifying and managing risks

• Define and improve ways of working across strategy, design and client teams

• Mentor junior team members, driving accountability and high delivery standards

• Spot opportunities to expand scope within existing clients and contribute to new business proposals

About you

• Solid experience in client services or project management within a brand consultancy, design or creative agency

• Proven ability to run medium to large projects and manage multiple workstreams

• Strong understanding of client context and business needs, and how delivery creates impact

• Confident with budgets, timelines and risk management

• A proactive problem solver who anticipates issues before they arise

• Comfortable working across international, multidisciplinary teams

What we offer

• A flexible and supportive working environment

• Hybrid working model (minimum of 2 days per week in the office)

• Flexible working hours, with early finishes on Fridays

• 26 days holiday + your birthday off

• 10 remote days per year

• Private health and life insurance

• Annual training budget

• Bonus scheme

• Pet-friendly offices

• A collaborative, curious and high-standard culture