Operational Support Engineer

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges.

We have an open Operational Support Engineer opportunity with our client based in Atlanta, GA Onsite Please review the job description below and let me know if you are interested.

Role: Operational Support Engineer

Location: Atlanta, GA (Onsite - 5 Days/Week)

Work Model: 5 Days Onsite Mandatory (No exceptions)
Employment Type: Full-Time

Candidates must be available to attend in-person Client interviews at any of the below locations

• • New Jersey
  • Plano, TX
  • Herndon, VA
  • Alpharetta, GA

There will be 2 rounds of interview

• Video call
• Final round in-person in any four-interview locations but job location will be Alpharetta, GA.

Overview

We are seeking an experienced Operational Support Engineer to provide technical support for complex business applications and ensure smooth day-to-day operations. The ideal candidate will be responsible for troubleshooting application issues, supporting end users, monitoring system performance, and collaborating with stakeholders to resolve technical challenges.

Key Responsibilities

• Provide application support and troubleshoot complex technical issues.
• Manage user access requests, account provisioning, and password-related issues.
• Investigate, analyze, and resolve incidents reported through phone, email, chat, and ticketing systems.
• Escalate critical issues when required and follow through to resolution.
• Monitor applications and systems for errors, bugs, and performance improvements.
• Perform system configuration and emergency setup activities as needed.
• Maintain accurate documentation of support activities and issue resolutions.
• Create and update user guides, knowledge base articles, and training materials.
• Deliver user training and assist customers with routine application operations.
• Coordinate with internal teams and stakeholders to ensure timely issue resolution.
• Support system administration activities and contribute to operational efficiency initiatives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent practical experience).
• 5 to 7 years of experience in application support, technical support, or IT operations.
• Strong troubleshooting and problem-solving skills.
• Experience supporting enterprise applications and end users.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work independently and effectively manage multiple priorities.
• Experience with incident management, user administration, and support processes.

Preferred Skills

• Experience with application monitoring and performance analysis tools.
• Knowledge of IT support best practices and service management processes.
• Familiarity with ticketing systems and knowledge management tools.
• Experience working in a fast-paced enterprise support environment.

Yousuf M

Technical Recruiter.

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