Business Analyst

Transport for NSW is recruiting two Business Analysts to work across public transport, customer and tolling systems. The work connects operational problems with the requirements that architects, engineers and delivery teams need to build reliable solutions.

This is an experienced business analysis role. Strong examples will show how you explored an existing process, clarified competing needs and turned that analysis into a change that worked in practice.

Location Parramatta Square; hybrid, normally in the office Tuesday and Wednesday

Employment Two permanent full-time opportunities

Remuneration $141,678-$158,677 plus superannuation (Grade 8)

Job ID 604119

Closing date 23 October 2026, 11:59 pm

Role conditions and suitability

• Plan for regular collaboration at Parramatta Square, normally on Tuesdays and Wednesdays.
• Relevant tertiary qualifications or industry certifications, and experience with Signavio or similar modelling tools, are desirable rather than mandatory requirements.

Candidate requirements and evidence for Business Analyst

Business operations and improvement Describe an inefficient process you investigated, how you established the underlying problem and what changed as a result.

Requirements and modelling Explain how you produced usable requirements, process or data models, user stories and acceptance criteria. Include how you checked them with the people who would use or deliver the solution.

Agile delivery Show your contribution to backlog refinement, testing, defect decisions or release readiness, and how you kept analysis useful under delivery deadlines.

Complex transport environments Use an example involving several operational and technology teams. Explain how you resolved different expectations and made technical decisions understandable.