RemoteFull timeCustomer Service

Coordinator, Eviction and Redemption

AltisourceBengaluru, KA🇮🇳India

Why this role stands out

This remote Coordinator role at Altisource offers an excellent opportunity to develop your project management and client relations skills within the innovative mortgage and real estate technology sector. You will thrive here if you are a detail-oriented problem-solver who enjoys coordinating complex processes and ensuring timely, efficient outcomes. Apply today to contribute to a leading company that partners with top industry players.

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeRemote

LocationBengaluru, KA, India

Microsoft Excel

Job description

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.

Job Overview

This position requires you to efficiently coordinate with Eviction/Foreclosure Attorneys, Preservation vendors, and stakeholders on REO Eviction and Redemption files. The result is to liquidate the files within the approved timelines to have it moved for marketing.

Roles & Responsibilities:

The job responsibilities entail:

Review and research REO property files and initiate eviction on occupied properties and send eviction referrals to attorneys
Review Property preservation inspection report to ascertain proper workflow
Facilitate closure of eviction actions through periodic follow up with the attorneys by phone and email on every file
Ensuring every task is reviewed and completed with SLA.
Gather information from internal teams and provide the same to attorneys

· Update the system of record daily to reflect the status of each eviction file

· Act as a liaison with different departments and the business units to ensure smooth closure of files

Provide necessary updates to the Client (whenever required) without any delay
Review Eviction invoices submitted by the Eviction Attorney
Ability to discern matters that require Supervisor’s attention
Be a team player and act in accordance with the organization’s code of conduct always

Skillset Requirement:
•   Strong written and verbal communication skills
•   Proficient in Excel
•   Proactive attitude, detail oriented and a team player

Eligibility
•   Minimum 2 years of International BPO (Preferably US)
•   Should be a Graduate in any discipline
•   Flexible to work in night shifts

All your information will be kept confidential according to EEO guidelines.