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Operations & Project Management

Technology Product Owner, Customer Digital Experience

Orasync Technologies IncAshburn, VA🇺🇸United States

Why this role stands out

As a Technology Product Owner at Orasync Technologies, you'll shape the future of customer digital experiences, driving impactful product strategies and roadmaps in a hybrid work environment. This role is ideal for strategic thinkers who excel at translating customer needs into tangible outcomes and collaborating with diverse teams, offering significant opportunities for professional growth and skill development. You'll thrive here if you're passionate about customer-centric innovation and eager to make a real difference in how customers interact with technology.

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationAshburn, VA, United States
SAFeAgileBusiness AnalysisJiraStakeholder Management

Job description

Role Summary
The Technology Product Lead, Customer Digital Experience, defines and delivers digital capabilities that enhance the end-to-end customer experience across onboarding, operations, visibility, self-service, analytics, and billing. This role serves as the voice of the customer, translating business needs and customer insights into product strategies, roadmaps, and measurable outcomes.

Key Responsibilities

  • Define product vision, strategy, roadmaps, and success metrics.
  • Own and prioritize product backlogs, epics, features, and user stories.
  • Partner with customers, business stakeholders, UX, architecture, and engineering teams to deliver valuable digital experiences.
  • Drive customer-centric decision-making using data, analytics, and feedback.
  • Lead prioritization, scope, and trade-off decisions across initiatives.
  • Measure product adoption, customer satisfaction, operational efficiency, and business value.
  • Identify and address customer pain points throughout the customer lifecycle.

Areas of Ownership

  • Customer Onboarding & Implementation
  • Customer Identity & Access
  • Customer Self-Service & Operations
  • Space, Power & Capacity Visibility
  • Telemetry & Operational Insights
  • Billing & Commercial Experience
  • Customer Intelligence & Analytics
  • Digital Experience Platforms

Successful candidates:

  • Think strategically and execute effectively.
  • Focus on customer outcomes over feature delivery.
  • Use data and customer insights to drive decisions.
  • Navigate ambiguity and influence cross-functional teams.
  • Build strong partnerships across business and technology organizations.
  • Deliver measurable customer and business value.

Basic Qualifications

  • Bachelor’s degree in Technology, Engineering, Business, or a related field (or equivalent experience).
  • 5+ years of experience in Product Management, Product Ownership, Business Analysis, or Technology Delivery.
  • Experience managing product roadmaps, backlogs, and Agile delivery.
  • Proven ability to translate business and customer needs into epics, features, and user stories.
  • Strong stakeholder management, communication, and decision-making skills.
  • Experience using data, customer feedback, and KPIs to drive product decisions.

Preferred Qualifications

  • 8+ years of experience leading customer-facing digital products or platforms.
  • Experience in data center, cloud, SaaS, infrastructure, or enterprise technology environments.
  • Experience with customer portals, self-service platforms, operational analytics, telemetry, billing, or customer intelligence solutions.
  • Familiarity with Agile product management tools such as Jira, Azure DevOps, or Productboard.
  • Product certifications (CSPO, PSPO, SAFe) and/or MBA preferred.
  • Demonstrated success driving customer experience improvements and measurable business outcomes.

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