2nd Line Network Engineer (24/7 Shift)

2nd Line Network Engineer (24/7 Shift)
Solihull, West Midlands
£30,000 - 32,000 + 20% Shift Allowance (£38,400 OTE)
Permanent | 4 on / 4 off Shift Pattern
12-hour shifts (7am-7pm & 7pm-7am)

We're seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments. You'll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock.

What You'll Be Doing

• Taking ownership of network-related incidents through to resolution.
• Providing technical support via phone, monitoring platforms, and ticketing systems.
• Troubleshooting routing, switching, firewall, wireless, and connectivity issues.
• Accessing and supporting customer network infrastructure remotely.
• Investigating performance issues, outages, and monitoring alerts.
• Managing escalations and working closely with third-party suppliers and vendors.
• Maintaining accurate technical documentation and incident records.
• Participating in major incident response and structured 24/7 shift handovers.
• Delivering excellent customer service while maintaining SLA performance.

Essential Skills

• Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role.
• Strong troubleshooting and incident management skills.
• Experience supporting:

• Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus)
• Cisco security and firewall technologies
• Cisco Wireless Solutions
• Broadband, WAN and connectivity services
• VLANs and VPNs

Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet.Strong understanding of network security principles.Experience with ITSM/ticketing systems, ideally ServiceNow.Excellent communication and customer service skills.Must be eligible for SC Security Clearance.

Desirable

• Experience within a 24/7 support or NOC environment.
• Exposure to enterprise networking technologies including Palo Alto and FortiGate.
• Cisco, Fortinet or other relevant networking certifications.
• Experience with network monitoring and traffic analysis tools

About You

You'll be a proactive and customer-focused engineer with a passion for networking and problem-solving. You thrive under pressure, take ownership of technical issues, and enjoy working in a collaborative environment where no two days are the same. With excellent analytical skills and strong attention to detail, you'll play a key part in ensuring critical customer services remain operational 24/7

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: