Second line Engineer

Your CompanyOur client is a growing and ambitious Managed Service Provider delivering IT support, cloud solutions, and infrastructure services to organisations across the UK and beyond. Known for its customer-first approach and technical excellence, the business is continuing to expand and is investing in talented IT professionals who want to develop their careers in a fast-paced, technology-driven environment. Your Role As a Level 2/3 IT Support Engineer, you'll be a key member of the technical team, providing expert support across a diverse client portfolio. You'll troubleshoot and resolve complex issues, manage infrastructure projects, support cloud migrations, and work with a wide range of technologies including Microsoft Server environments, Microsoft 365, networking, and security solutions. This is a varied role offering a mix of project delivery, technical support, and customer engagement, ensuring no two days are the same. What You Need to Succeed Proven experience in a Level 2/3 IT Support, Infrastructure Support, or MSP environment. Strong knowledge of Microsoft Windows Server technologies, Active Directory, DNS, DHCP, and Microsoft 365. Experience supporting Exchange environments, networking, and firewall technologies. Previous involvement in server upgrades, cloud migrations, and infrastructure projects. Excellent troubleshooting skills and a passion for delivering outstanding customer service. Strong communication skills with the ability to explain technical issues to non-technical users. Full UK driving licence and willingness to travel to client sites when required. What You'll Get in Return Competitive salary and benefits package. Exposure to a broad range of technologies and client environments. Opportunity to work on exciting cloud and infrastructure projects. Ongoing training, certification support, and professional development. Clear career progression opportunities within a growing organisation. Supportive team culture where knowledge-sharing and collaboration are encouraged. The chance to make a genuine impact and develop your technical expertise. What You Need to Do Now If you're an experienced IT Support Engineer looking to take the next step in your career and work on challenging projects within a thriving technology business, we'd love to hear from now with your up-to-date CV or contact us for a confidential discussion about this opportunity. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: 365 VMware Azure Benefits: 35000

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