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Amazon Connect Consultant

Reliable Software ResourcesUnited States🇺🇸United StatesPosted 22 Jul 2026

Why This Role Stands Out

This hybrid Amazon Connect Consultant role offers a fantastic opportunity to leverage your deep expertise in cloud-based contact center solutions and AWS services, driving impactful projects for a reputable company. If you are a mid-senior professional with a strong background in contact flow design, bot development, and outbound campaign management, you will thrive in this collaborative environment. Apply now to grow your skills and contribute to innovative client solutions!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Position: Amazon Connect Consultant

Remote

Contract: 6+ months

Skills:

  • 5+ years hands-on experience with Amazon Connect or comparable CCaaS platforms (Genesys, NICE, Five9)
  • Amazon Connect: Contact flows, modules, hours of operation, prompts, quick connects
  • Amazon Lex: Bot design, intent/slot configuration, fulfillment logic, multi-turn conversations
  • Outbound Campaigns: Campaign management, contact list handling, answering machine detection
  • Customer Profiles: Profile configuration, identity resolution, data integration from external sources
  • Routing Profiles: Queue priority, routing logic, agent hierarchy, skill-based routing
  • Supporting AWS Services: Lambda, DynamoDB, S3, CloudWatch, Kinesis, EventBridge

Skills

DynamoDB
AWS
Campaign Management
Five9
Genesys

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