Engineering

Lead Contact Center IVR / AWS Connect Engineer

Reliable Software ResourcesUnited States🇺🇸United StatesPosted Oct 13, 2026

Why This Role Stands Out

This hybrid Amazon Connect Consultant role offers a fantastic opportunity to leverage your deep expertise in cloud-based contact center solutions and AWS services, driving impactful projects for a reputable company. If you are a mid-senior professional with a strong background in contact flow design, bot development, and outbound campaign management, you will thrive in this collaborative environment. Apply now to grow your skills and contribute to innovative client solutions!

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

United States

Posted

Yesterday

Job Description

Position: Lead Contact Center IVR / AWS Connect Engineer

Remote

Contract: 6+ months

Skills:

8+ years of Contact Center / IVR experience.
Strong hands-on IVR development experience with at two of the following:
- Cisco Contact Center / IVR
- Avaya Contact Center / IVR
- Five9
3+ years of hands-on AWS services experience.
Strong hands-on experience with Amazon Connect / AWS Contact Center solutions.
Experience developing and configuring complex IVR call flows and routing logic.
Experience integrating IVR/Contact Center platforms with APIs, web services, CRM, and backend systems.
Hands-on experience with relevant AWS services such as Lambda, Lex, DynamoDB, API Gateway, S3, and CloudWatch.
Strong troubleshooting and production-support skills in enterprise Contact Center environments.
Ability to operate at a Lead level while remaining deeply hands-on technically.