Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Pontiac, MI, United States
Posted
Yesterday
Triage
Job Description
Location: Pontiac, MI
Duration: 1+ Year
Required Skills:
- Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
- Quickly create, escalate, triage and track customer technology related incidents.
- Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
- Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
- Monitors mainframe control consoles, periodically checking system performance.
- May assist with the review/validation of mainframe job control language.
- Perform deliveries as assigned and must be able to lift 50 pounds.
Experience Level: intermediate
Environment: Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What's Up Gold, Pingdom, PRTG, IBM Mainframe.
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