Aesthetics, Wellness & Longevity Patient Coordinator

Mend Wellness, Aesthetics & Longevity, formerly CardioMender, is seeking an organized, personable and motivated Patient Coordinator to join our growing practice in Pembroke Pines, Florida.

The Patient Coordinator serves as a primary point of contact for new and existing patients, managing inquiries, scheduling, check-in, checkout and follow-up. This role helps create a welcoming, seamless patient experience while supporting consultation bookings, rebooking, patient retention and practice growth.

The ideal candidate communicates clearly, follows through consistently and thrives in a busy environment. Previous experience in aesthetics, wellness or a medical office is preferred, along with confidence discussing services, pricing and provider-recommended treatment options.

This on-site position offers $19 per hour, a flexible schedule and KPI-based bonus opportunities.

Requirements

• Previous experience in patient coordination, medical reception or a related customer service role.
• Experience in an aesthetics, wellness, medical spa or medical office setting preferred.
• Excellent communication skills and a warm, professional approach to patient service.
• Strong organizational skills, attention to detail and consistent follow-through.
• Ability to manage scheduling, patient inquiries, check-in, checkout and follow-up in a busy practice.
• Confidence discussing services, pricing, memberships and packages using practice-approved information.
• Comfort following up with prospective patients, booking consultations and supporting patient rebooking and retention.
• Proficiency with computers and the ability to learn scheduling software, electronic medical records and CRM systems.
• Ability to collect payments accurately and maintain complete patient records.
• Commitment to patient confidentiality and compliance with office policies.
• Ability to work collaboratively with providers, leadership and administrative staff.
• Dependability, flexibility and availability to work on-site in Pembroke Pines, Florida.
• Willingness to meet established KPIs related to consultation bookings, follow-up, rebooking and patient retention.

Benefits & Compensation

• Base pay of $19 per hour
• Flexible schedule
• KPI-based bonus opportunities tied to established performance goals
• Opportunity for professional growth within an expanding wellness, aesthetics and longevity practice