Heating Technology Support Engineer.

Technical Support Engineer Lisburn £40-45k DOE Vickerstock are working in partnership with a leading manufacturer of heating and renewable energy products to recruit a Technical Support Engineer for their team in Lisburn. This is an excellent opportunity for someone with a strong plumbing and heating background to move into a technically focused, office-based role, providing support to customers and installers across a diverse range of heating technologies. Working as part of an established team, you will play a key role in diagnosing technical issues, resolving customer queries and ensuring a high standard of aftersales support. What's on Offer? Salary £40-45K, negotiable depending on experience and ability. Full-time, permanent position. Monday to Friday working hours, 8:00am to 4:30pm. Office-based role in Lisburn, with occasional customer site visits. Ongoing training and development opportunities. The opportunity to develop technical expertise across a broad portfolio of heating and renewable energy products. Your daily routine Reporting into the relevant management team, you will be responsible for: Providing technical and aftersales support to customers and installers via telephone and email, resolving queries relating to heating systems and renewable energy products. Assisting with fault diagnosis, installation issues and the operation of heating appliances, providing clear and practical technical guidance. Investigating customer issues, liaising with installers and ensuring enquiries are progressed through to resolution. Coordinating field engineer activities and arranging customer site visits where required. Maintaining accurate records of customer interactions, technical advice, installation histories and service activities using internal systems. Working closely with colleagues to manage incoming enquiries, prioritise workloads and deliver an efficient technical support service. Undertaking occasional customer site visits to provide technical assistance and support. Keeping up to date with product knowledge and developing technical expertise across a range of heating and renewable energy technologies. Your essentialsPractical plumbing and heating experience, with a strong technical understanding of heating systems and their interaction with heating appliances. Strong problem-solving and analytical skills, with the ability to diagnose faults and identify practical solutions. Excellent communication skills, including a professional telephone manner and the ability to explain technical information clearly. Good working knowledge of Microsoft Office, including Excel, Word and Outlook. Strong organisational skills, with the ability to manage competing priorities and follow customer enquiries through to completion. The ability to work independently and collaboratively as part of a wider team. Experience with renewable energy technologies, including air source and ground source heat pumps, would be advantageous, along with a full driving licence for occasional customer site visits. What to Do Next? If you have a background in plumbing and heating and are looking to develop your career in a technical support role, this could be an excellent opportunity to take the next step. For a confidential discussion about this opportunity, contact Paul Muir at Vickerstock or submit your CV for consideration. Skills: Heating Technology Heating Appliances Plumbing Heating Technical Support

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