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Desktop Support Engineer

Hexaware Technologies, IncHouston, TX🇺🇸United States

Why this role stands out

This on-site Desktop Support Engineer role at Hexaware Technologies offers a fantastic opportunity to deepen your expertise in SCCM, Intune, and Azure while gaining valuable hands-on experience in network configuration and infrastructure support. You'll thrive here if you're a proactive problem-solver eager to build strong relationships and contribute to a reputable technology company; apply today to advance your career!

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationHouston, TX, United States
Azure

Job description

Position: Desktop Support Engineer

Location: Houston, TX 77094 (Onsite)

Hiring: W2 Contract / Fulltime

Mandatory Skills - SCCM, Intune, Azure, Application installs, as hands and feet support Network config, switch config, LAN, WAN, building relations with both customer and end user and aware of site knowledge and management

  • Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Assists in the setup and operation of audio-visual hardware as required by end-user
  • Determine appropriate hardware and software based on corporate policy and end-user requirements
  • Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
  • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
  • Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
  • Assist in administration and maintenance of technology infrastructure components
  • May assist in installation, maintenance, troubleshooting and repair of office telephony system
  • Uses corporate incident management system to record and track all support work
  • Maintains accurate hardware and software records for corporate assets

Essential Skill:

  • Service Now experience
  • MS Windows 10 & 11
  • MS Office 365 inc OneDrive
  • Networking imaging and PXE Boot (SCCM/Intune)
  • Remote support tools
  • Network patching and cabling
  • Server room/Comms room experience
  • Clear communication skills (written and verbal)
  • Excellent time management

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