Business Analyst - Microsoft 365 & IP Telephony

About the Role

We’re seeking a Business Analyst to support enterprise collaboration and voice services across Microsoft 365 and hybrid IP telephony environments. You’ll translate business needs into clear requirements, lead governance and policy design, and partner with cross‑functional teams to enable secure, reliable communications—especially in safety‑critical power plant environments.

This work contributes directly to SaskPower’s mission of reliable and affordable power and aligns with our values of safety, openness, collaboration, and accountability.

What you’ll do (Key Responsibilities)

• Lead M365 lifecycle & configuration across key apps; establish and maintain governance policies and standards.
• Design and recommend Microsoft Teams policies (custom policies, channel structures, permissions) that scale enterprise‑wide.
• Develop Conditional Access user stories/use cases, test scenarios, and provide results/feedback to stakeholders.
• Support user adoption and business operations in a hybrid IP telephony environment (e.g., SmartTAP recording, Cisco Jabber, Cisco Contact Centre, room devices from Cisco, Lenovo, Logitech).
• Provide business support and analysis for IP telephony in power plant settings, ensuring high availability and compliance with safety‑critical communication protocols.
• Contribute to the design/oversight of call group configurations and emergency call routing aligned with control‑room requirements and plant safety procedures.
• Partner with IT and vendors to configure/maintain Cisco Contact Centre solutions (routing logic, skill groups, queue management).
• Participate in SmartTAP rollout and vendor evaluation, ensuring compliance with call recording policies and regulations.
• Serve as a liaison between technical teams and business users for M365 feature enablement and change adoption.

Core Deliverables

• Requirements documentation (detailed business and technical requirements for network/collab/telephony initiatives).
• Solution designs & specifications in collaboration with Solution Architects and adjacent technical teams.

What you’ll bring (Qualifications)

Education & Clearance

• Related post‑secondary education (e.g., BA or equivalent) and relevant training/certifications. Background/education verification required; additional risk assessments may apply per project needs.

Must‑have Experience

Skill

Years of Experience

Level of Experience

Details / Examples
(please explain your proficiency, provide technical details and/or examples)

Managing Microsoft 365 configuration and lifecycle; drafting and maintaining M365 governance.

Designing Teams policies, channel structures, and permissions.

Building Conditional Access user stories/use cases and executing test scenarios.

Supporting business operations and user adoption across hybrid IP telephony (SmartTAP, Cisco Jabber, Cisco Contact Centre, room devices from Cisco/Lenovo/Logitech).

Business analysis for IP telephony in industrial/plant environments with strict safety and reliability demands.

Cross‑functional troubleshooting & optimization of IP phone configurations at scale, balancing performance, user needs, and regulatory compliance.

Nice to have

Hands‑on with call recording compliance and emergency call routing in control‑room contexts.

Experience implementing or tuning Cisco Contact Centre (skill groups, queues).

Certifications: Microsoft 365, Teams (e.g., Administrator Associate), Cisco Collaboration/Voice, ITIL (industry‑standard assets for this scope).