Team Leader

We are excited to announce an opportunity for an experienced and motivated Team Leader to join our Taxi Team.

This is an excellent opportunity for someone with insurance experience who enjoys developing people, driving performance, and leading by example. If you are passionate about delivering excellent customer service and helping teams succeed, we'd love to hear from you.

About the Role

As a Team Leader, you will be responsible for leading and supporting a team to deliver exceptional customer experiences while achieving individual and team performance targets. You will act as a role model within the business, motivating colleagues and contributing to a positive, high-performing culture.

Key Responsibilities

• Be the first point of contact for customers, ensuring an outstanding customer experience.

• Set and monitor individual and team objectives to achieve business and client expectations.

• Supervise, coach, train and support team members to maximise performance.

• Motivate and inspire colleagues through regular feedback and development plans.

• Manage team performance through observation, management information, technical feedback and customer outcomes.

• Support the Line Manager in reviewing processes and identifying opportunities for improvement.

• Drive the promotion and uptake of Added Value Products to achieve and exceed revenue targets.

• Manage workloads across multiple platforms, including back-office systems and email channels.

• Provide regular updates to management on productivity, service and sales performance.

• Ensure a strong understanding of departmental targets, MI and channel performance across the team.

What We're Looking For

The successful candidate will demonstrate:

• Previous insurance experience.

• Strong leadership skills with the ability to motivate, coach and develop others.

• Excellent communication and customer service skills.

• Strong attention to detail and accuracy.

• A proactive and positive approach to problem solving.

• The ability to adapt and perform in a changing environment.

• Confidence managing performance and providing constructive feedback.

• A commitment to leading by example and being a positive role model for the wider team.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

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