Product Manager (Payments & Client Money)

Reapit – Who are we?

Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience.

Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time.

What you’ll be doing

We are looking for a Product Manager to lead Payments and Client Accounts on an ambitious new project, shaping how estate and lettings agents collect, hold, move and reconcile money through Reapit, and taking it from early definition through to launch.

This is a contract with a clear mission, delivered in two phases:

• Defining the product: discovery, problem validation, the regulatory and partner landscape, and a clear MVP scope

• Building and launching: driving delivery with Engineering and Design, getting the product live with pilot customers and setting it up for long-term success

You will work closely with the Product Director to set the strategy, and with Engineering, Finance, Compliance and our payments partners to make sure what we build is secure, compliant and genuinely useful to agents, landlords and tenants.

Reporting to the Product Director UKI you’ll be involved in:

• Own the product vision, roadmap and outcomes for Payments and Client Accounts

• Lead discovery with agents, accounts teams to understand how money flows today and where it breaks down

• Run continuous discovery throughout the project, including customer interviews, workflow observation and journey mapping with agency accounts teams

• Validate assumptions early with prototypes, concept tests and data, so we only build what solves real problems

• Turn discovery insights into clear problem statements, priorities and user stories for the delivery team

• Define requirements for payment collection, client money handling, ledgers and reconciliation

• Work with Compliance and Legal to make sure the product meets client money, Client Money Protection (CMP), AML and payments regulation requirements

• Manage relationships with payments, banking and open banking partners alongside our commercial teams

• Define and track key metrics (adoption, payment volumes, reconciliation accuracy, time saved, revenue)

• Own and prioritise the backlog, working closely with Engineering and Design on delivery and execution

• Align product development with go-to-market and commercial strategy

Who we’re looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

• Proven experience as a Product Owner or Product Manager on payments, fintech or financial products, ideally B2B or B2B2C

• Strong understanding of payment flows and rails (e.g. card, Faster Payments, BACS, Direct Debit, open banking) and how payment providers and banks fit together

• Experience with ledgers, reconciliation, client money or safeguarded funds, or accounting workflows

• Comfortable working in a regulated environment and partnering with Compliance, Risk and Legal (e.g. FCA, AML/KYC, client money rules)

• A track record of taking a new product from discovery through to launch

• Hands-on discovery skills: planning and running user research, synthesising findings and using them to shape decisions

• High bias for action; able to identify what matters most for an MVP and actively de-scope or deprioritise everything else

• Data-driven, with the ability to turn insights into clear actions

• Strong understanding of UX principles, with the ability to make complex financial processes simple and trustworthy for users

• Able to hit the ground running and deliver real outcomes within a fixed-term engagement

• Proptech, estate agency or lettings experience (particularly client accounting) is a strong plus

What your impact and success looks like

We expect your success and impact over the contract to look something like this:

Within 1 month:

• Build a clear understanding of Reapit’s product set, our customers, and how agents manage payments and client accounts today

• Map the regulatory, partner and competitor landscape for agency payments and client money

• Start speaking to customers, including agents, accounts teams and landlords, and set up a discovery plan

• Align with the Product Director, Engineering and key stakeholders on the project’s goals, scope and constraints

• Begin shaping early hypotheses and success metrics for the new product

Within 3 months:

• Complete structured discovery, including customer interviews, problem validation and target customer definition

• Map current-state payment and client accounting journeys, highlighting the biggest pain points and opportunities

• Test early concepts and prototypes with customers to validate the MVP scope before committing to build

• Define a clear product vision, MVP scope and roadmap, agreed with stakeholders

• Shortlist and assess payments and banking partners with our commercial and technical teams

• Agree compliance requirements with Compliance and Legal and build them into the product design from the start

• Have delivery under way with Engineering and Design, with a prioritised, launch-focused backlog

Within 6 months:

• Deliver the MVP to a pilot group of customers

• Establish baseline metrics across onboarding, payment collection and reconciliation, and identify the highest-impact improvements

• Set up regular feedback loops with pilot customers and iterate quickly

• Keep discovery running alongside delivery, using pilot insights to validate and reprioritise the roadmap

• Partner with the Product Director on pricing, packaging and go-to-market plans