APM Engineer

Position Description:
Seeking an Application Performance Monitoring (APM) Engineer to support a large federal agency. This role will be responsible for the health and availability of critical citizen-facing applications, using a suite of monitoring tools to analyze complex performance data to identify bottlenecks, communicate impact to stakeholders, and automate reporting to ensure 24/7 operational stability.

Roles and responsibilities:
. Deep Dive Analysis: Utilize Dynatrace to review metrics, traces, and logs to diagnose application health issues and pinpoint root causes of service degradation.
. System Configuration: Expertly configure Dynatrace environments, including alerting thresholds, dashboards, and synthetic monitoring.
. Cross-Platform Monitoring: Monitor and correlate data across Splunk and Broadcom DX APM (specifically for mainframe integrated applications).
. Automation: Write scripts (Python, PowerShell, or Bash) to automate routine monitoring tasks, health checks, and performance reporting.
. Communication: Translate technical telemetry into clear, actionable updates for NOC leadership and development teams during high-priority incidents.

Required qualifications:
. Ability to obtain and maintain a US public trust clearance.
. Bachelor's degree with 7+ years of IT experience
. Primary Toolset: 3+ years of hands-on experience with Dynatrace (SaaS or Managed).
. Secondary Toolset: Proficiency in Splunk (log aggregation/querying) and Broadcom DX APM (formerly CA APM/Wily).
. Scripting: Demonstrated ability to automate tasks using APIs or scripting languages.
. Environment: Strong understanding of hybrid cloud architectures and how mainframe components impact modern app performance.

Desired qualifications/non essential skills required:
. Ability to coordinate and handle production issues and work on high-priority issues.
. Strong documentation skills for maintaining SOPs and monitoring standards.