Enterprise Service Desk Specialist with Security Clearance

Key Responsibilities

• Responsible for providing highly technical Tier 1 expertise in Joint Staff enterprise training and exercise support systems.
• Provides help desk support on IT Hardware and Software Systems and Applications.
• Accurately records and tracks calls using JIRA help desk software.
• Maintain JIRA ticket accuracy, status, and reports
• Collaborate with Tier II/III to escalate and remediate issues, and document resolutions
• Remain calm, proficient, and polite at all times
• Coordinate logistics and responses in support of events, exercises, games, and other high profile events.

Position Requirements

Three plus (3+) years of recent experience with:

• Call management, client relations, technical assistance, and user support for Microsoft and Red Hat environments.
• Maintaining timely responses to remediate issues and accuracy record status and resolutions in ticketing system
• Keep end users apprised of status and remediation progress
• Escalate tickets and work with Tier II/III to promptly resolve issues
• Respectfully work with officers, seniors and dignitaries to resolve issues and coordinate support activities
• Microsoft Office, Word, Excel, Power Points, and Visio. • Current DoDD-8140/8570 certification (Required) One of the following: o CompTIA Security+ CE o GIAC Security Essentials Certification (GSEC) o Security Certified Network Professional (SCNP)Full-Time o System Security Certified Practitioner (SSCP) o RHCSA Red Hat Certified System Administrator o RHCDS Red Hat Certified Data Center Specialist Preferred Requirements:
• Top Secret or Top Secret/SCI clearance.
• Experience working with the Joint Staff (JS) and/or COCOMs.