Recently postedFull timeTechnology

Field Technical Support Analyst

American National Red CrossFort Wayne, Indiana🇺🇸United States

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

LocationFort Wayne, Indiana, United States

Technical Support

Job description

The American National Red Cross seeks a Field Technical Support Analyst to deliver on-site and remote IT support for staff and volunteers. In this mission-driven role, you will troubleshoot hardware, software, and network issues for field operations, blood drives, and disaster response sites. Responsibilities include configuring devices, supporting mobile technologies, maintaining incident logs, training users, and coordinating with central IT. You will help ensure reliable technology that enables life saving services in a collaborative, humanitarian-focused environment with opportunities to grow skills while serving communities in need.

Responsibilities

Provide on-site and remote technical support for staff and volunteers at field locations and disaster sites
Troubleshoot and resolve hardware, software, and basic network issues on laptops, desktops, and mobile devices
Configure, deploy, and maintain end-user devices and peripherals for blood drives and field operations
Use ticketing/ITSM tools to log, track, and resolve incidents and service requests
Train users on basic systems, applications, and security best practices
Coordinate with central IT teams to escalate complex issues and support deployments
Maintain accurate documentation of configurations, procedures, and assets
Support technology readiness and reliability for emergency and disaster response activities

Required Skills