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IT Helpdesk/Systems Support

Motion Recruitment Partners, LLCBirmingham, AL🇺🇸United StatesPosted 16 Jul 2026

Why This Role Stands Out

This IT System Support Analyst role offers hands-on experience and the chance to grow your technical skills within a supportive team environment. If you have a knack for troubleshooting, strong customer service abilities, and enjoy solving technical challenges, you'll thrive in this engaging position. Apply today to explore this exciting opportunity!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls. T
Contract Duration: 6 months +
Required Skills & Experience
  • High School diploma or equivalent, college degree preferred.
  • 2-4 years' experience installing, configuring and resolving complex PC support issues
  • Should possess strong customer service skills and good verbal communications skills.
  • Should possess strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory.
  • Should possess good analytical/trouble shooting skills.
  • Previous ticketing system experience is nice to have.
  • Should have A+ certification and possess good written skills.
  • Scripting or automation of processes/ideally PowerShell
What You Will Be Doing

Daily Responsibilities
  • Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
  • Provide excellent customer service.
  • Must complete time critical assignments on time to meet company goals and customer deadlines.
  • Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
  • Must enter all work into ticketing system
  • Must comply with all policy and procedures of the company
  • Complete assigned tasks as assigned by the System Support Manager
  • Install and configure replacement PCs and peripherals.
  • Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
  • Provide support for PCs, printers, scanners, aircards and PDA devices.
  • Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
  • Perform on-sight technical PC support for corporate personnel.
  • Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
  • Recommend products as required and in accordance with polices.

Skills

Microsoft Office

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