Support Services Program Manager/Specialist(Onsite(New Orleans))

Role : Support Services Program Manager/Specialist

Client : City of New Orleans

Work Type : Onsite

Location : New Orleans

Duration : Long Term

Compensation : Based on Experience

eSystems Inc. is a fast-growing Systems Integrator based in Princeton, New Jersey. We provide strategic IT solutions and services with primary practice areas in Java and Microsoft centric e-Business solutions, ERP solutions, Enterprise Application Integration, Data Warehousing and Business Intelligence solutions.

Our clients include Fortune 500 corporations, government agencies, small and mid-sized local businesses, and non-profit organizations.

As an equal opportunity employer, eSystems complies with all applicable laws, rules and regulations preventing discrimination against job applicants based on: race, ethnicity, religious beliefs, gender, gender identity, age, veteran status, marital status, physical challenges, or any other relevant factor

THE JD and the required skillset are below. Please make sure that the suitable candidate has atleast 90% of the skillset mentioned

Provides leadership and oversight for the City’s Technology Services functions, including service delivery, application support, project and portfolio management, change management, technology procurement and contract support, budget planning and management, and operational governance. The resource directs and coordinates technology services across multiple functional areas; establishes service delivery priorities, processes, standards, and performance expectations; oversees cross-departmental technology initiatives and operational activities; and works with City leadership, departments, technical teams, vendors, and other stakeholders to resolve issues, manage dependencies,and support effective delivery of technology services.

The position provides oversight of the Service Desk and application support functions, project management activities,change management processes, technology procurement activities, and related operational initiatives.

Responsibilities include executive and operational reporting, resource and workload coordination, risk and issue escalation, process improvement, vendor and stakeholder coordination, budget planning and monitoring, development and management of Technology Services budget requirements, review of expenditures and funding needs, and ensuring technology activities and financial resources are aligned with organizational
priorities and service requirements.

The resource also provides program-level coordination and governance for complex and cross-functional technology initiatives, including establishing implementation approaches, monitoring progress and dependencies, facilitating decision-making, and supporting transition of initiatives into sustainable operations.