Salesforce Program Manager

Position: Program Manager (PM) – Salesforce Program
Employment Type: Contract
Location: Columbus, OH

Job Summary

TOur direct client s seeking an experienced and results-driven Program Manager to lead and oversee the implementation, governance, and ongoing operations of its Salesforce Program.

The Program Manager will be responsible for establishing the Salesforce organization (Org), overseeing Salesforce-related projects and application rewrites, managing program governance, and ensuring successful project delivery. This role will coordinate with multiple vendors, internal technical teams, DCY leadership, and business Subject Matter Experts (SMEs) to align program activities with business objectives, technical requirements, timelines, budgets, and quality standards.

The ideal candidate will have extensive experience in IT project management, business process analysis, workflow automation, Salesforce implementations, vendor management, and organizational change management.

Key Responsibilities

1. Strategic Planning and Leadership

• Define and execute the Salesforce program vision, strategy, and roadmap.

• Align Salesforce initiatives with business goals and stakeholder priorities.

• Lead cross-functional teams in program planning, coordination, and execution.

• Oversee program planning, activity management, delegation, and resource coordination.

2. Program and Project Oversight

• Manage the end-to-end lifecycle of Salesforce-related projects and initiatives.

• Develop and maintain program plans, work breakdown structures (WBS), project schedules, milestones, and deliverables.

• Monitor project timelines, budgets, resources, dependencies, and quality standards.

• Coordinate multiple projects concurrently to ensure timely and successful delivery.

• Oversee Salesforce Org setup, application rewrites, implementation activities, and ongoing operations.

3. Governance, Risk, and Issue Management

• Establish and maintain governance processes for the Salesforce Program.

• Identify, assess, document, and manage project risks, issues, dependencies, and mitigation strategies.

• Conduct risk assessments and implement corrective actions to support successful delivery.

• Track action items, decisions, and outstanding issues.

• Ensure compliance with established program standards, business requirements, and technical requirements.

4. Stakeholder and Vendor Management

• Serve as the primary liaison between business stakeholders, technical teams, vendors, and DCY leadership.

• Coordinate with the Salesforce Strategic Consultant, multiple implementation vendors, internal teams, and business SMEs.

• Facilitate requirements gathering, prioritization, expectation setting, and decision-making.

• Lead program meetings, status reviews, and stakeholder discussions.

• Manage vendor deliverables, dependencies, commitments, and performance.

• Provide regular progress updates, milestone reports, and issue escalations to division leadership.

5. Business Process Analysis and Workflow Automation

• Analyze existing business processes and identify opportunities for improvement through Salesforce capabilities and workflow automation.

• Work with business SMEs to define requirements and develop efficient business workflows.

• Support the implementation of digital workflow automation solutions.

• Drive continuous improvement through stakeholder feedback, performance metrics, and analytics.

• Promote CRM adoption, data quality, user engagement, and operational efficiency.

6. Technical Oversight

• Collaborate with Salesforce developers, administrators, architects, and technology SMEs to evaluate and coordinate technical solutions.

• Provide non-coding technical oversight to ensure scalability, performance, maintainability, and alignment with business needs.

• Oversee integrations between Salesforce and enterprise systems, including ERP and marketing automation platforms.

• Coordinate technical requirements, testing, deployment planning, and implementation activities.

7. Change Management and Training

• Lead change management activities to support the adoption of Salesforce features and processes.

• Coordinate user training, onboarding, and stakeholder enablement.

• Develop and maintain training materials, user documentation, and enablement resources.

• Support organizational readiness and adoption of new systems and workflows.

8. Reporting, Documentation, and Analytics

• Develop and maintain project charters, implementation plans, test plans, deployment plans, status reports, and other project documentation.

• Track key performance indicators (KPIs), project milestones, risks, and success metrics.

• Prepare dashboards and reports that provide visibility into program progress and business outcomes.

• Conduct status meetings, track action items, and provide reporting to division leadership.

• Prepare and deliver presentations tailored to technical teams, business stakeholders, and senior leadership.

Required Experience and Qualifications

• Strong experience leading workflow automation implementations, including business process analysis and workflow design.

• Extensive knowledge of IT project management processes, software development methodologies, technology management best practices, organizational change management, and business process improvement.

• In-depth knowledge of project planning techniques and automated project planning tools.

• Demonstrated ability to manage multiple priorities, projects, and responsibilities concurrently.

• Proven experience managing complex infrastructure and website development projects from initiation through completion.

• Experience in business analysis and/or project management for software development projects.

• Excellent documentation, planning, organizational, and time-management skills.

• Strong verbal, written, interpersonal, and client-facing communication skills.

• Experience in vendor management, stakeholder coordination, decision-making, and critical thinking.

Mandatory Requirements

• A four-year college degree or equivalent technical study.

• 7+ years of IT project management experience, including successful delivery of multiple concurrent projects.

• 5+ years of business process analysis experience.

• 3+ years of workflow automation experience.

• 3+ years of Salesforce experience.

• Proficiency in Microsoft Office applications, includ