Credit Controller

Credit Controller - Bristol
Contract: Temp to perm
Location: Bristol - 1 day per week in the office, with the remainder working remotely.
We're recruiting for a Credit Controller to join a team based in Bristol on a temp-to-perm basis.
The ideal candidate will have previous Business-to-Consumer (B2C) credit control experience, managing payments and outstanding balances directly with individual customers rather than business clients.
Key Responsibilities

• Manage outstanding customer accounts and chase overdue payments.
• Contact customers by phone and email to arrange payments and resolve queries.
• Set up and monitor payment plans where required.
• Maintain accurate records of customer accounts and collection activity.
• Handle payment disputes and account queries professionally.
• Work towards collection targets and reduce outstanding debt.

Experience Required

• Previous B2C credit control experience is essential.
• Confident communicating with individual customers regarding outstanding payments.
• Strong telephone manner and negotiation skills.
• Good attention to detail and organisational skills.
• Comfortable working independently in a remote environment.

Please note: Business-to-business (B2B) credit control experience alone will not be suitable for this role.