Human Resources Generalist - Medical Office

The Human Resources Generalist – Shared Services provides centralized HR support across the organization with a strong emphasis on compliance, employee relations assistance, leave administration, workers’ compensation coordination, organizational reporting, and payroll support. This role partners closely with HR leadership and home office teams to ensure consistent, compliant, and efficient HR operations across all regions.

This position requires a high level of confidentiality, accuracy, and judgment, and serves as a key resource for policy interpretation, regulatory adherence, and cross departmental coordination. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Compliance & Policy Administration
Maintain compliance with federal, state, and local employment laws; monitor regulatory changes and support policy updates. Conduct routine audits of HR records, LOA files, WC documentation, and payroll related data to ensure accuracy and compliance.

Employee Relations – Home Office Support
Serve as a centralized resource for employee relations inquiries, documentation, and case tracking. Assist HR leadership with investigations by gathering statements, organizing documentation, and maintaining confidential records. Provide guidance to managers on policy interpretation, documentation standards, and escalation pathways. Manage Workers’ Compensation claims, reporting, follow-up, and coordination with third-party administrators. Reporting & Data Integrity
Maintain and audit HR records for accuracy and data integrity.

Generate recurring and adhoc reports for HR leadership, payroll, compliance, and operations. Support organizational dashboards and metrics related to turnover, LOA activity, WC claims, and compliance indicators. Support home office HR operations including policy rollouts, compliance initiatives, and cross departmental projects. Maintain vendor relationships related to LOA administration, WC carriers, HRIS, and payroll systems.

Bachelor’s Degree in Human Resources, Business Administration, or related field; 3–5 years of HR experience, preferably in compliance heavy or shared services environments.
~ Experience with LOA administration, WC coordination, and HR reporting. Paylocity or similar HRIS experience. Broad HR knowledge with strong understanding of compliance and regulatory requirements. Ability to interpret and apply policies and procedures independently. Strong customer service orientation and relationship building skills. Strong analytical skills and comfort with reporting and data integrity.

CERTIFICATES/LICENSES/REGISTRATIONS

~ Broad based HR knowledge and experience. Strong customer service and relationship management abilities with all levels of employees. Ability to manage projects with varying degrees of complexity. Computer proficiency including knowledge of Word, Excel and use of standard office equipment. Ability to respond to common inquiries from customers, staff, vendors, or other members of the business community. Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.

Ability to interpret and apply policies and procedures and work independently with little guidance. Detail oriented, organized, process focused, problem solver, self-motivated, proactive, customer service focused. Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work. Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization.

This is primarily an office classification, but may require driving for field and office visits, which requires the ability to drive an automobile. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.