Business Analyst

Umbrella Club is seeking a Business Analyst with strong collections experience to support a financial services organisation.

This role suits someone who understands the complexity of collections, from customer journeys and operational processes to the business rules and regulatory requirements that shape them.

• Work with business and technology stakeholders to define and document collections requirements.
• Map current and future-state processes across the collections lifecycle.
• Analyse customer journeys, decision points, exceptions and downstream impacts.
• Translate operational and regulatory requirements into clear business rules, user stories and acceptance criteria.
• Support solution design, testing and delivery, ensuring requirements reflect the practical nuances of collections.

• Proven Business Analyst experience within financial services collections.
• Strong understanding of the end-to-end collections lifecycle, including arrears, hardship, repayment arrangements and recoveries.
• Experience documenting complex process flows and business rules.
• Understanding of the regulatory and compliance requirements affecting collections.
• Familiarity with CDR in the context of financial services.
• Confident facilitating workshops and working across operations, compliance and technology teams.