SoR Business Analyst

About Peoplebank:
Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region's top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years.

About the Role

Our Government Client is seeking an experienced Business Analyst to support a major revenue systems modernisation initiative.
This is a contract opportunity located in Canberra, ACT.

As the selected candidate, you will:

• Lead current-state and future-state analysis, documenting business processes, business rules and operational requirements.
• Elicit, analyse, document and validate business, functional, non-functional, integration and information requirements.
• Develop and maintain requirements, process models, capability models, business rules, user stories and use cases.
• Analyse customer and staff journeys to support improved service delivery outcomes.
• Define integration, interoperability and data requirements aligned with a composable technology architecture.
• Facilitate workshops and stakeholder engagement activities to gather and validate requirements.
• Lead the development and validation of procurement-ready Statements of Requirements (SoR).
• Support procurement evaluation criteria development and vendor assessment frameworks.
• Prepare reports, briefing papers and analysis outputs for project and executive stakeholders.
• Support project and program delivery across digital transformation, system enhancement and integration initiatives.

To be successful in this role you should have:

• Demonstrated experience as a Business Analyst on complex ICT, digital transformation, enterprise platform implementation or business systems modernisation programs.
• Extensive experience in capability analysis, requirements elicitation, process modelling and information modelling.
• Proven experience developing large-scale Statements of Requirements for procurement activities.
• Experience supporting procurements involving enterprise SaaS platforms, digital services or business systems.
• Strong experience documenting business rules and requirements within regulatory, revenue, taxation, finance or compliance environments.
• Excellent stakeholder engagement, workshop facilitation and consensus-building skills.
• Experience delivering business analysis services within revenue administration, taxation, rates, land tax or similar government regulatory environments.
• Strong analytical, problem-solving and conceptual modelling capabilities.Ability to translate complex business, policy and operational needs into clear, traceable requirements.
• Strong communication, planning and organisational skills.

It is desirable if you have:

• Experience with service design methodologies, customer journey mapping and service blueprinting.
• Knowledge of revenue administration, taxation, debt management, compliance and related government business processes.
• Experience working within government digital transformation and regulatory environments.
• Experience collaborating with business architecture, service design and solution architecture teams.

Benefits of being a Peoplebank candidate

• Personalised Attention: You'll be assigned a dedicated Account Manager to support your unique needs.
• User-Friendly Services and Ongoing Support: Easy online timesheet lodgement, plus full access to contractor care, payroll, and admin support throughout your contract.
• Choice and Flexibility: A wide variety of contracting options tailored to your preferences and circumstances.
• Industry-Leading Payroll Services: Enjoy the reliability of accurate, on-time weekly payments.
• Contractor Satisfaction Focus: Our goal is to be your top choice for IT contracting and permanent roles, with your success at the centre of everything we do.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know - we're here to support you.