Program Manager

Job#: 3052903
Job Description:
Job Description:
Job Title: Program Manager
Reports To: PMO Manager
Location: Richmond, VA (Onsite)
Position Summary:
The Program Manager is responsible for leading a portfolio of related technology and business projects that support the client's mission. This role ensures that modern technology solutions are planned, delivered, and integrated in ways that strengthen public safety, enhance trooper safety, and improve the experience of internal customers across the agency.

The Program Manager oversees program-level planning, risk and issue management, resource coordination and capacity planning, budgeting, vendor and contract oversight, and executive-level communication. The position ensures that all projects within the program work together effectively to achieve client's strategic goals.

The ideal candidate has experience managing large, complex technology programs consisting multiple concurrent projects; working in or alongside law enforcement or public-safety environments; leading technology procurement and vendor relationships; guiding organizational change; and implementing cloud-based or SaaS solutions.

Key Responsibilities

Serve as the primary point of contact for executives, stakeholders, and project teams, ensuring clear communication and consistent program governance. Lead the planning, coordination, and oversight of multiple related projects, managing all phases of the program life cycle. Guide and support cross-functional teams, ensuring project dependencies, timelines, risks, and deliverables are effectively managed. Develop and maintain program plans, resource capacity plans, integrated roadmaps, performance metrics, and leadership reporting.

Ensure compliance with VITA standards, including the creation and maintenance of project charters, project plans, RACI charts, and RAID logs. Monitor program progress to ensure all projects deliver expected outcomes, value, and alignment with agency strategic goals. Manage the program budget and ensure accurate reporting within both client and VITA requirements. Oversee project documentation to ensure accuracy, completeness, accessibility, and compliance with PMO guidelines.

Support vendor oversight by monitoring performance, ensuring contract compliance, and partnering with Procurement as needed. Ensure program alignment with enterprise architecture, information security, ISO standards, and data management policies through ongoing collaboration with those teams. Prepare and deliver program updates to agency leadership, steering committees, and oversight bodies. Promote PMO best practices and contribute to the continuous improvement of project management processes and maturity across the company.

Serve as a subject matter expert for the program, maintaining a strong understanding of operational needs and technical requirements. Assist with procurement activities, including RFIs/RFPs, vendor evaluations, and contract negotiations.

Key Competencies
Personable - Has a high level of emotional intelligence, self-awareness and adaptability; Adopts and fosters a positive team environment and Agency culture
Collaboration - Works seamlessly with partners across the Agency, SMEs, and leadership; takes feedback and turns it into action
Proactive - Able to balance immediate needs with long term planning and execution
Financial Insight - Understands budget structures, variance analysis, and project financials. Able to build a budget from the ground up. Able to synthesize project financials and report on them with a regular cadence.

Proactive Risk Awareness - Anticipates potential issues and escalates appropriately with an actionable recommendation for mitigation
Conflict Resolution - Identifies and diffuses potential conflict that may impede the Program; serves a sounding board and trusted advisor and resource to the program
Discretion & Judgment - Exercises sound judgment in messaging to stakeholders with accuracy and discipline
Situational Awareness - Knows the audience; reads a room and adjusts topic and demeanor; able to keep meetings on task; skilled at managing stakeholders and managing concerns
People-centric Approach - provide constructive feedback, empower and motivate people to ensure project stays on track/project success
Concise Communication: Tailors key messages for diverse audiences; delivers information clearly in both written and verbal formats
Success Measures:
Program Delivery: Projects within the program are delivered on schedule, within scope, and within approved budget, with minimal escalations.

Strategic Alignment: Program outcomes clearly support the company's mission, strategic priorities, and technology modernization goals.

Stakeholder Satisfaction: Executives, business partners, and project teams report strong communication, transparency, and responsiveness throughout the program lifecycle.

Governance Compliance: All required VITA and PMO documentation is complete, accurate, and submitted on time, with no major compliance gaps.

Risk & Issue Management: Program risks and issues are proactively identified, tracked, and resolved, resulting in reduced impact on timelines and deliverables.

Vendor & Contract Performance: Vendors meet contractual obligations, deliver quality work, and maintain positive working relationships with the company and Procurement.

Financial Stewardship: Program budget is accurately managed, monitored, and reported, with variances explained and corrective actions implemented when needed.

Documentation Quality: Program documentation is consistently complete, accessible, and aligned with PMO standards, supporting audit readiness and knowledge transfer.

Change Adoption: New systems, processes, or technologies implemented through the program show strong user adoption and measurable operational improvements.

Continuous Improvement: Program management practices evolve through lessons learned, feedback, and contributions to PMO maturity across the company.

Executive Reporting: Leadership receives timely, accurate, and actionable program updates that support informed
Skills, Knowledge, Abilities:
Candidates are required to have experience performing the work summarized in the Job Description; advanced computer skills that align with the Job Description
Project Management Professional (PMP) certification with ID # required
Minimum 10 years in project management; Minimum 5 years in program management
Demonstrated experience managing a project with a budget of at least $10M
Commonwealth of Virginia Qualification Standards for IT Project Managers, been the Project Manager of record on a Category 3 (medium risk/complexity) Commonwealth project or a project with higher risk or complexity (i.e.

Category 1 or 2) preferred; willingness to obtain certification at time of employment required
Proficiency with Microsoft products (MS Project, Word, Excel, PowerPoint, Visio, Outlook)
Proficiency in Smartsheet (preferred)
Experience in public sector or law enforcement IT projects (preferred)
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

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