IT Support Technician I (On-site)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

Title: IT Support Technician I (On-site)

Location: Bradenton, FL 34212 || Duration: Full-Time

Required Skills and Experience

* Ability to remote into systems securely and perform basic tasks using VPN services.
* High School diploma or equivalent; associate degree in IT preferred.
* Strong communication skills and problem-solving abilities.
* Ability to work in a fast-paced environment.
* Experience with inventory management systems is a plus.
* Strong ability to communicate with both technical and non-technical staff.
* Familiarity with Active Directory, DNS, and time synchronization services.
* Availability for on-call rotation and ability to respond to client needs promptly.

Primary Responsibilities

* Manage help desk tickets, monitor field devices, and support on-call tasks.
* Perform initial troubleshooting for systems, applications and field devices.
* Respond to user requests and manage tickets.
* Participate in on-call rotation to ensure 24/7 support coverage.
* Support inventory management and basic IT operations.
* Collaborate with network engineers to perform simple troubleshooting of field devices.
* Perform routine checks on monitoring systems and alert higher-level engineers to issues.
* Conduct inventory audits across helpdesk and applications to report discrepancies.
* Provide basic support for AnyConnect VPN, troubleshooting connection issues and user authentication.
* Work collaboratively to respond to client requests and assist with deployments as required.
* Participate in inter-agency network connection troubleshooting under supervision.
* Assist in inventory management.

Education

* High School diploma or equivalent; associate degree in IT preferred.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won numerous other awards including the coveted INC magazine's recognition as one of America's Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.