Senior IT Support Specialist

Description
We are looking for a Senior IT Support Specialist to provide hands-on technical support for end users and office technology in New York. This contract opportunity with permanent potential is ideal for someone who enjoys resolving complex support issues, maintaining reliable workstation performance, and assisting with a wide range of hardware, software, and connectivity needs. The role will support daily operations across desktops, mobile devices, collaboration tools, and core business applications while contributing to broader IT improvement efforts.

Responsibilities

Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels. Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance. Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization. Diagnose and resolve problems affecting essential business applications and internal technology systems.

Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects. Maintain accurate records for technology assets, equipment assignments, and support documentation. Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components. Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed.

Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity. Requirements
3+ years of experience in desktop support, help desk, or IT support roles with direct end-user interaction. Hands-on knowledge of Active Directory, Microsoft Windows environments, and Windows 10 support. Experience managing service desk tickets and performing timely troubleshooting for hardware, software, and user access issues. Familiarity with Microsoft 365 and supporting common office productivity applications.

Ability to diagnose and repair PC, workstation, and peripheral hardware problems. Working knowledge of basic networking concepts, including DNS, wireless access points, and network hardware troubleshooting. Experience supporting laptops, mobile devices, and other workplace technology in a business setting. Ability to collaborate effectively with external service providers and internal stakeholders on technical issues and projects. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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