Senior Business Analyst - AI

Overview

We are seeking an experienced Senior Business Analyst to bridge departmental business needs and technical delivery for a Generative AI platform for a UK government department.
This role involves eliciting and translating complex requirements - spanning Legacy systems, multi-cloud integration, and Responsible AI constraints - into clear, actionable specifications that engineering, product, and policy teams can build against.

Key Responsibilities

Requirements Elicitation & Analysis
Work with departmental stakeholders and subject matter experts to elicit, analyse, and document business requirements for RAG pipelines, agentic workflows, and their integration with Legacy and multi-cloud systems.

Process Mapping & Gap Analysis

Map current ("as-is") business processes and design future ("to-be") processes that reflect how AI-assisted workflows will change how internal government users complete their tasks, identifying gaps, risks, and dependencies along the way.
Translating Requirements into Delivery Artefacts
Convert business and user requirements into well-structured user stories, acceptance criteria, and process/data flow diagrams that Product, Engineering, and UX teams can act on directly.

Responsible AI & Guardrail Analysis

Analyse and document the business rules and process implications of guardrails and human-in-the-loop checkpoints defined by policy/technical leads, ensuring they are captured accurately in requirements - an analysis and documentation role, not a policy-setting one.

Stakeholder Facilitation

Facilitate workshops and requirements sessions across multiple internal government stakeholders, managing competing priorities and building shared understanding across business and technical audiences.

Evaluation & Success Criteria Definition

Work with Product and Engineering to define measurable success criteria and evaluation benchmarks (eg answer quality, retrieval accuracy, process efficiency gains) that link business objectives to technical evaluation metrics.
Governance & Standards Compliance
Ensure requirements and business cases align with the GOV.UK Service Standard and departmental governance processes, supporting evidence-gathering for service assessments where required.

Documentation & Handover

Contribute requirements documentation, process maps, and rationale to "Docs-as-Code" artifacts supporting the OKUA knowledge-transfer framework, ensuring internal government engineers can understand why features were built as they were.

Required Skills & Experience

? Demonstrable experience as a Business Analyst on complex, technical digital delivery programmes, ideally involving data-intensive or AI-assisted systems
? Strong requirements elicitation, process mapping, and gap analysis skills, with experience producing clear, unambiguous documentation
? Experience writing user stories and acceptance criteria within an agile delivery environment
? Ability to work across Legacy and modern/multi-cloud system landscapes, understanding integration constraints and dependencies
? Strong stakeholder facilitation and workshop-running skills, with experience managing multiple, sometimes competing, government stakeholders
? Comfortable working within secure, regulated environments and handling sensitive data appropriately
? Excellent written and verbal communication skills, able to translate between business and technical audiences

Desirable Experience

? Experience analysing requirements for LLM/RAG-based products or other AI-assisted decision-making tools
? Experience delivering digital services within UK central government or the wider public sector
? Familiarity with GOV.UK Service Standard expectations and service assessment processes
? Experience defining or analysing human-in-the-loop or escalation workflows
? Familiarity with AI/ML concepts or tooling on AWS, Azure, or GCP

Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported.

We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements.
As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all .