Project & Service Assistant

Convergint Federal d.b.a. SigNet Technologies, Inc. (SigNet) is a systems integration company that is focused on the physical security with locations throughout the U.S.. Convergint Federal is a leader in the design, integration, installation, maintenance and operation of technically-complex integrated physical security management systems. We have the ability to support the entire life-cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator. 

This role as a Project & Service Assistant, you will work alongside our installation and field service teams to assist in the setup, installation, and maintenance of security and surveillance systems. This role is an essential part of ensuring the successful implementation of our solutions, making a direct impact on our clients' safety and security.

Value and Beliefs of this Role:

The person in this role must provide world-class service to customers, colleagues, and communities. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily.  In this role we want you to grow with us and deliver results as an exceptional Field Helper. This job requires a person who remains professional, organized, detail and task oriented, as well as precise, thorough, and collaborative.

Key Responsibilities:

• Assist the installation team in the setup and installation of security and surveillance systems, including cameras, access control, and intrusion detection equipment.
• Participate in site surveys and assessments to gather information necessary for installation and configuration.
• Handle and organize equipment and tools to ensure a safe and efficient work environment.
• Assist in cable pulling, termination, and testing, ensuring all work complies with industry standards.
• Collaborate with the team to troubleshoot and resolve technical issues as they arise.
• Follow all safety procedures and guidelines to maintain a safe work environment.
• Provide support to field service technicians during maintenance and repair activities.
• Maintain accurate records of work completed, equipment used, and any issues encountered.
• Assist in training and onboarding new team members as needed.

Other duties assigned within reason of current role previously specified.

• High school diploma or equivalent required.
• 0-2 years basic understanding of security and surveillance systems is a plus and or general electrical experience.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team and follow instructions.
• Physical stamina and the ability to lift heavy equipment and perform physical tasks.
• Excellent communication skills.
• Willingness to learn and adapt to new technologies and equipment.

Requirements

• United States Citizenship
• Active Driver’s License
• The job may require lifting objects weighing between 25 - 50 pounds. Accommodations can be provided upon request to enable individuals with disabilities to perform the essential functions.
• Security Clearances: This position may require a security clearance. The clearance requirements are determined by the agency(s) in which you are assigned. Convergint Federal will sponsor the level of clearance required. However, it will be your responsibility to obtain and maintain your required level of clearance.

Company Benefits and Perks:

Convergint Federal fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realize their maximum potential within the company. This role offers a variety of programs and exceptional benefits to our colleagues:

• Company Holidays and Paid Time Off 

• Fun & Laughter Day Off

• Medical, Dental & Vision Plan 

• Life insurance & Disability Plan

• Wellness Program

• 401K Matching Plan

• Colleague Assistance Program

• Tuition reimbursement

• Competitive salary and compensation plan

• Vehicle reimbursement plan

• Corporate Social Responsibility Day

• And much more…

Additional Information

EOE/M/F/V/D

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities