Project Manager/Business Analyst – Utility Regulatory & CIS Transformation - Remote + Travel - NiSource

WHO WE ARE:

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago''s Loop.

WHAT WE DO:

We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov''t & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

Project Manager/Business Analyst – Utility Regulatory & CIS Transformation

Location: Columbus, OH- You will be provided a travel schedule 20%50% depending on the client need

Duration: 6 months+

Industry: Regulated Electric and Gas Utilities

Program: Customer Information System Transformation

Position Overview

We are seeking an experienced Project Manager/Business Analyst to support the regulatory workstream of a large-scale Customer Information System transformation. This consultant will coordinate regulatory initiatives while translating commission orders, tariffs, compliance commitments, and jurisdiction-specific requirements into actionable business processes and system requirements.

The ideal candidate will combine strong project-management and business-analysis capabilities with hands-on experience in regulated electric or gas utilities. Experience supporting regulatory requirements across multiple states or utility jurisdictions is strongly preferred.

Key Responsibilities

• Lead the planning, coordination, tracking, and delivery of regulatory initiatives associated with the CIS transformation.
• Partner with Regulatory, Legal, Rates, Billing, Customer Service, Finance, IT, Communications, and program leadership.
• Analyze utility commission orders, tariffs, regulatory commitments, rate-case requirements, and jurisdiction-specific customer-service obligations.
• Translate regulatory requirements into business requirements, functional specifications, process flows, business rules, user stories, and acceptance criteria.
• Identify differences among state and jurisdictional requirements and document their impacts on customer, billing, collections, payment, service-order, notification, and reporting processes.
• Facilitate requirements workshops, regulatory-impact sessions, stakeholder interviews, and solution-validation meetings.
• Maintain requirements traceability from the original regulatory obligation through solution design, testing, implementation, and compliance validation.
• Manage project plans, schedules, milestones, dependencies, risks, issues, decisions, and action items.
• Prepare status reports, executive presentations, regulatory-readiness updates, decision logs, and RAID documentation.
• Coordinate with CIS functional teams, solution architects, integration teams, developers, testers, data-conversion teams, vendors, and implementation partners.
• Support solution-design reviews to confirm that regulatory and business requirements are addressed accurately.
• Develop and validate test scenarios covering state-specific and jurisdiction-specific business requirements.
• Support System Integration Testing, User Acceptance Testing, defect triage, cutover, production readiness, go-live, and post-production stabilization.
• Track regulatory commitments and provide clear evidence that implemented solutions satisfy applicable requirements.
• Escalate regulatory, operational, schedule, and solution risks to program leadership.
• Ensure project documentation remains accurate, current, and audit-ready throughout the program lifecycle.

Required Qualifications

• 7+ years of combined project-management, business-analysis, regulatory, or utility-transformation experience.
• Direct experience within a regulated electric or gas utility is required.
• Demonstrated experience working with public utility commissions, public service commissions, regulatory organizations, or internal utility regulatory teams.
• Experience supporting regulatory filings, commission orders, tariffs, rate cases, cost-recovery mechanisms, compliance commitments, or regulatory data requests.
• Ability to interpret regulatory requirements and translate them into business and system requirements.
• Strong experience with requirements gathering, process analysis, documentation, traceability, risk management, and stakeholder coordination.
• Experience managing projects or workstreams involving multiple business and technical teams.
• Strong understanding of utility customer operations, including billing, rates, payments, collections, customer service, service initiation and termination, and customer communications.
• Experience developing business requirements, functional requirements, process flows, business rules, user stories, acceptance criteria, test scenarios, and executive reports.
• Excellent facilitation, presentation, written communication, and stakeholder-management skills.
• Ability to communicate effectively with regulatory specialists, business leadership, technical teams, architects, vendors, and executive stakeholders.
• Ability to manage competing priorities in a fast-paced enterprise-transformation environment.

Preferred Qualifications

• Experience managing regulatory requirements across multiple states, commissions, or utility jurisdictions.
• Experience supporting a major CIS implementation, modernization, or replacement program.
• Knowledge of SAP IS-U, SAP S/4HANA Utilities, Oracle Utilities, or another enterprise CIS platform.
• Understanding of meter-to-cash processes and the relationship among CIS, Billing, FI-CA or payments, CRM, AMI/MDMS, and customer-facing applications.
• Experience supporting regulated utility mergers, acquisitions, jurisdictional consolidation, or business-process standardization.
• Experience with Agile, Waterfall, or hybrid delivery methodologies.
• Experience using Jira, Confluence, Microsoft Project, SharePoint, Visio, or comparable project and requirements-management tools.
• PMP, CBAP, PMI-PBA, Agile, or related certification is preferred.

Ideal Candidate Profile

The ideal candidate is a hands-on utility regulatory professional who can operate effectively as both a Project Manager and Business Analyst. This individual will be comfortable working with senior regulatory and business stakeholders, facilitating detailed requirements discussions, coordinating cross-functional delivery, and ensuring that jurisdiction-specific obligations are accurately reflected in the future CIS solution.

Please click on the link below for our company benefits

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.