Sr Business Analyst

Job#: 3045148

Job Description:
Sr Business Analyst

Location: Seattle, Washington (Onsite)

Role Overview

We are seeking a Sr Business Analyst to lead business analysis for the Commercial Training Solutions Content Platform. This role will support commercial flight crews and maintenance training by researching and documenting current training content development processes, facilitating stakeholder alignment, identifying improvement opportunities, and collaborating with Product Managers and development teams to translate those opportunities into technical requirements and measurable KPIs.

Key Responsibilities

• Lead business analysis for the Training Needs Analysis product on the Content Platform.
• Research and document current training content development processes from analysis to evaluation.
• Facilitate workshops, meetings, and interviews to discover requirements and align stakeholders.
• Identify process and system improvement opportunities and recommend solutions.
• Collaborate with Product Managers, Developers, and Architects to translate opportunities into technical requirements.
• Define and track KPIs for training process optimizations and prepare status updates.
• Communicate findings, recommendations, and progress to stakeholders and leadership.
• Support the product team in prioritizing and sequencing work based on business value.

Required Qualifications

Experience:

• Proven experience in business analysis or a related role.
• Proven experience identifying and documenting complex workflows from multiple stakeholders.
• Proven experience identifying technical solutions for business improvements.
• Experience with business requirement elicitation and communication with technical teams.
• Proficiency in process mapping and workflow capture.
• Experience with content management systems.
• Experience using AI-assisted tools to rapidly prototype solutions that support and accelerate requirements gathering.

Skills:

• Excellent written and verbal communication skills, including stakeholder facilitation, interviewing, and process documentation.
• Familiarity with KPIs of a software development team.
• Familiarity with databases, dashboards, learning taxonomies, AI, and learning content management system (LCMS) technologies.
• Understanding of instructional design, performance management, and reusable learning objects.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.