IT Service Delivery Lead - Proactive, Customer-First Support
Quick overview
Job description
Transdev Australasia is seeking an IT Service Delivery Lead in Melbourne to drive the day-to-day leadership, performance, and continuous improvement of the IT Service Desk across ANZ. You will lead a team of Service Desk Analysts and transform the service from reactive to proactive, customer-focused, and service-driven.
With approximately 4,000 users across 80+ locations, you will strengthen IT service maturity and operational excellence while contributing to reporting, automation, and on-call
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