Zendesk Administrator

Work Authorization: or USC
Availability: Candidates should be available for an end-client interview within the next few days.

Job Summary

We are seeking an experienced Zendesk Administrator to manage, configure, and optimize the Zendesk platform supporting enterprise customer and support operations. The ideal candidate will have strong hands-on experience with Zendesk administration, workflow automation, reporting, integrations, user management, and support operations.

Key Responsibilities

• Administer and maintain the Zendesk platform and related applications.
• Configure Zendesk workflows, business rules, triggers, automations, and views.
• Manage users, groups, roles, permissions, and access controls.
• Develop and maintain workflow automation to improve support operations.
• Configure and maintain Zendesk integrations with enterprise applications.
• Create and maintain dashboards, reports, and operational metrics.
• Monitor platform performance and troubleshoot configuration issues.
• Support customer service and support teams with Zendesk functionality.
• Analyze business requirements and translate them into Zendesk solutions.
• Participate in testing, deployments, enhancements, and platform upgrades.
• Maintain technical documentation and configuration standards.
• Collaborate with business stakeholders, technical teams, and support operations.

Required Skills

• 3–5+ years of Zendesk Administration experience.
• Strong hands-on experience with Zendesk configuration.
• User management and access administration.
• Workflow automation.
• Zendesk reporting and dashboards.
• Zendesk integrations.
• Support operations experience.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder collaboration skills.