ServiceNow Architect with strong BSS experience

The ServiceNow Architect will lead solution and workflow design for ServiceNow initiatives, with a primary focus on BSS experiences in a telecommunications environment and ServiceNow Sales and Order Management (SOM). This role will apply architectural expertise to design scalable solutions aligned with business and operational needs.

Responsibilities

• Design ServiceNow solutions aligned with business and technical requirements.
• Define and own the ServiceNow solution architecture, ensuring alignment with business objectives, enterprise architecture, security, scalability, and platform best practices.
• Design ServiceNow solutions supporting BSS and telecom business processes, including customer service, order management, service fulfillment, product/catalog management, billing-related processes, and case management.
• Translate business and BSS requirements into scalable ServiceNow technical and functional architectures.
• Develop integration strategies between ServiceNow and BSS/OSS, CRM, billing, provisioning, inventory, ERP, and other enterprise platforms.
• Design and govern integrations using REST/SOAP APIs, IntegrationHub, MID Server, event-driven architectures, and other integration technologies.
• Provide architectural leadership across ServiceNow modules such as CSM, ITSM, ITOM, CMDB, FSM, SPM, and IntegrationHub, as applicable.
• Establish ServiceNow data models, application architecture, integration patterns, security models, and governance standards.
• Lead technical design reviews and provide guidance to developers, administrators, business analysts, and implementation teams.
• Ensure solutions follow ServiceNow development best practices, including configuration over customization, upgradeability, performance, and maintainability.
• Collaborate with enterprise architects, BSS/OSS architects, product owners, and business stakeholders to develop end-to-end solutions.
• Identify opportunities to improve customer experience, operational efficiency, automation, and digital workflows through the ServiceNow platform.
• Support roadmap development, platform modernization, technical debt reduction, and ServiceNow transformation initiatives.
• Provide technical leadership during implementation, testing, deployment, and production support activities.
• Design workflows that support efficient, scalable business processes.
• Oversee ServiceNow BSS experiences within a telecommunications environment.
• Guide architecture for ServiceNow Sales and Order Management (SOM).
• BSS processes,telecom operation,customer management, order management, billing, product/catalog management, and enterprise integrations.

Preferred Qualifications

• 8+ years of experience in ServiceNow implementation, architecture, or technical leadership.
• Strong hands-on experience designing and implementing ServiceNow enterprise solutions.
• Significant experience in BSS and/or telecommunications environments.
• Strong understanding of BSS domains such as:
• Customer Management / CRM
• Product & Catalog Management
• Order Management
• Service Fulfillment
• Billing and Payments
• Customer Service / Case Management
• Customer and Service Lifecycle Management
• Experience integrating ServiceNow with BSS/OSS and other enterprise applications.
• Strong knowledge of ServiceNow CSM, ITSM, CMDB, IntegrationHub, and APIs.
• Experience with REST, SOAP, JSON, XML, web services, middleware, and enterprise integration patterns.
• Strong understanding of ServiceNow architecture, data model, application development, security, and platform governance.
• Experience leading architecture/design discussions with technical and business stakeholders.
• Strong communication, problem-solving, and stakeholder-management skills.