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Recently postedFull timeTechnology

Level 1 IT Support Engineer

Ac3Sydney, Sydney🇦🇺Australia

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationSydney, Sydney, Australia
Microsoft OfficeWindows Server

Job description

  • Approachable manager, supportive team and exciting projects in the pipeline
  • Sydney CBD. Onsite work. Free parking
  • Work for a Global Manufacturing company
About the role

As a first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 desktop support while taking ownership of incidents through to resolution.

You'll thrive in a structured global environment where initiative, problem-solving and excellent customer service are highly valued.

Your key responsibilities will be:

  • Provide Level 1 desktop support to hundreds of end-users
  • Support users face-to-face, on the phone and remotely
  • Manage user accounts, onboarding and access requests to different systems
  • Troubleshoot issues across Windows OS, Microsoft 365, Entra ID, Intune, Autopilot, and additional Hardware, Software and Applications.
  • Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.)
  • Maintain hardware and software asset management records
  • Support executive users with a high level of professionalism
  • Follow global IT processes while taking ownership of incidents from start to finish
What you'll bring
  • 1-2+ years' Desktop Support experience in a corporate environment.
  • Excellent customer service and communication skills.
  • A proactive mindset with the ability to investigate and resolve issues independently.
  • SOE deployment or desktop rollout experience is highly regarded.
What's in it for you
  • Work for a well-known global manufacturing company
  • Gain exposure to enterprise technologies and global IT operations.
  • Join a supportive, collaborative team that values ownership and initiative.
  • Long term contract with possibility to extend or become permanent
  • Career development opportunities
  • Nice Sydney CBD office. Free onsite parking

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