Inside Sales Specialist

POSITION OVERVIEW:

The primary function of this role is to interface with customers, in support of Business Development, regarding requests for quotations, product inquiries, and general sales inquiries. This function also needs to work closely with Operations to provide existing sales order updates.

Essential Duties and Responsibilities:

Inside Sales Functions

Creation of quotations for customers

Creation and follow-up on leads from customers

Managing accounts and opportunities in Customer Relationship Management (CRM) system

Managing customer online supply chain portals - specific to quotation and order status requirements

Supporting in-person and remote customer meetings

Interfacing with Engineering for technical evaluations

Understanding part topologies to support accurate quoting

Creating part numbers in Enterprise Resource Planning (ERP) system

Working with Operations to ensure production updates are communicated to customers in response to open-order status requests

Supporting customer order expedite requests

QUALIFICATIONS SUMMARY:

High School Diploma or GED

2-4 years' direct customer service experience

Clear Verbal and Written communication skills

Experience in planning, directing, and coordinating quotations

Must have experience in a manufacturing environment, with electronics experience being a plus

Must meet the knowledge, skills, and abilities listed

Knowledge, Skills and Abilities:

Must have strong attention to detail

Must be able to analyze and solve complex problems

Must have excellent interpersonal and communication skills

Must have expertise in Microsoft Office Suite products, specifically Word, Excel, PowerPoint

Must have the ability to plan and manage multiple projects at once

Ability to read, analyze and interpret contracts, technical procedures, and/or governmental documents

Ability to learn and operate effectively in CRM and ERP applications

Ability to thrive in a dynamic, high-pace environment