Sales Operations Support Manager

Job Description
Job Description
Job ID 23646 – Sales Operations Support Manager
Location: Tampa, 33634 – This position is onsite
Pay: $100,000 + bonus
Type: Direct hire
Schedule: M-F,
Job description:
Lead customer onboarding and account data management functions, ensuring strong performance, service quality, operational efficiency, and customer satisfaction. Oversee the end-to-end onboarding process for new offices and customers, providing a high-touch, white-glove experience from implementation through successful account activation.

Manage onboarding workflows in HubSpot, ensuring customer communications, milestones, documentation, and account information are accurately tracked and completed. Partner with Sales, Marketing, Operations, and Customer Care to coordinate successful customer launches and resolve onboarding issues. Oversee the setup, maintenance, and ongoing management of customer and provider account data across HubSpot and other business systems. Establish and maintain quality assurance processes to ensure the accuracy, completeness, and integrity of customer and provider data and minimize errors.

Monitor onboarding timelines, customer satisfaction, data accuracy, productivity, turnaround times, and other key performance metrics to drive continuous improvement.

Nice to have

Experience managing a practice with 10K+ customers
Dental
Healthcare
Medical device
Pharmaceutical
Or related industries preferred
Requirements:
Bachelor's degree or equivalent
(5)+ years in customer operations, customer onboarding, account management, healthcare and/or similar
(2)+ years of leadership managing customer-facing operational teams
Must have experience with HubSpot CRM and related customer lifecycle management tools
Must understand best practices for CRM and workflows
Experience developing reports, dashboards, and metrics for CRM platforms
High school diploma or equivalent
Background check required
Drug screening required