Technical Support - French Required

About the Company

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate to join our team in Montreal, Quebec (CA-QC), Canada (CA). The position is for 12 months ONSITE and pay rate is $39/hour T4.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Responsibilities

Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

French speaking and written performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on:

• Desktops / Notebooks/ iPhones/ iMacs / Macbooks /iPads printers.

Configure, deploy, and support new Apple devices.

Assist users with:

• Apple ID and authentication issues
• iCloud-related functionality (where applicable)
• iOS, iPadOS, and macOS troubleshooting
• Device backups and restores
• Wi-Fi, Bluetooth, and network connectivity

Enroll and manage devices using Mobile Device Management (MDM) solutions such as:

• Microsoft Intune
• Jamf
• Workspace ONE

Perform device health checks, software updates, and hardware diagnostics.

Coordinate hardware repairs, warranty claims, and device replacements with authorized vendors.

Document incidents, requests, and resolutions in the IT Service Management (ITSM) platform.

Escalate complex technical issues to Tier 2/3 support teams when necessary.

Maintain Tech Bar inventory, including devices, accessories, loaners, and peripherals.

Educate users on Apple device features, security best practices, and corporate policies.

Deliver a high level of customer satisfaction through professional, timely, and friendly service.

May respond to calls after normal business hours per leader instructions.

Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.

Identifies potential issues that could adversely impact end user experience and takes corrective action.

Requirements

• Typically requires 2+ years relevant experience in providing technical support for Apple/MAC devices.
• High School Diploma or equivalent. Undergraduate degree or some college coursework preferred.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.
• Must have a valid Canadian Driver's License.
• Must have reliable personal transportation (Automobile).
• Must be able to obtain Restricted Area Id Card.
• Must be able to Travel.

Benefits

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $30-$39/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.

Contact Information

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.