Counter & Inside Sales Representative

Job Description
Job Description
Position Overview
The Counter & Inside Sales Representative is a full-time, on-site sales position responsible for delivering responsive, knowledgeable service to walk-in customers while supporting customers through phone, email, and other inside sales channels. The role identifies customer needs, recommends appropriate products and solutions, prepares quotes, processes orders, resolves routine service needs, and follows up to support customer satisfaction and sales growth.

This position is designed for an early-career candidate who is eager to learn the wireless communications industry, develop expertise in wireless technology and WAV?s product lines, and build a career in sales. WAV provides training on products, systems, and internal processes.

Essential Job Functions
Greet and assist walk-in customers promptly, providing courteous, professional on-site sales support and product or service information
Answer and manage inbound calls professionally, handle inquiries when appropriate, and direct callers to the correct department as needed
Listen to and understand customer needs, identify appropriate products and services, and recommend related products and accessories
Prepare quotes and process in-person and phone orders promptly and accurately, including applicable payments, pickup, or delivery arrangements
Respond to customer emails and messages promptly, courteously, and respectfully
Address customer inquiries and service issues, identify solutions, and escalate concerns as needed
Support WAV house accounts and provide responsive service to internal customers
Maintain accurate customer, quote, order, and activity information in the CRM and ERP systems, including setting up complex orders
Maintain a proficient understanding of internal systems and processes and participate in system enhancement testing efforts
Contact manufacturers directly to obtain DDO/PE pricing updates as needed
Develop and maintain knowledge of the product lines distributed by WAV
Participate in Company and supplier training to build knowledge of the wireless communications industry, wireless technology, WAV product lines, sales processes, and customer service standards
Collaborate with Sales, Customer Solutions, Operations, Warehouse, manufacturers, and other internal partners to fulfill customer needs
Adhere to and promote the WAV Fundamentals
Work toward established individual and team sales and service goals
Non-essential Job Functions
Maintain an organized, professional, and customer-ready counter area
Perform other duties as directed by management