Project Coordinator

Required Skills :

• 1+ years of experience in project coordination, demand management, business analysis, or a related operational role.
• Experience managing work intake processes and tracking activities across multiple initiatives.
• Ability to manage multiple priorities and maintain accuracy across concurrent workstreams in a fast-paced, client-driven environment.
• Strong organizational, time-management, and prioritization skills with exceptional attention to detail.
• Strong written and verbal communication skills, including the ability to prepare and present status updates to stakeholders and leadership.
• Experience working with client-facing projects or stakeholder-driven initiatives.
  Ability to analyze information, identify risks, dependencies, and process gaps, and proactively drive follow-up actions.
• Familiarity with ServiceNow or similar workflow and work management platforms.
• Ability to work independently while collaborating effectively across multiple teams and stakeholders.
• Experience documenting meeting notes, action items, decisions, and status updates.

Preferred Skills :

• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
• Familiarity with AI-powered productivity tools such as Microsoft 365 Copilot, GitHub Copilot, and Sidekick.
• Advanced experience with ServiceNow, including workflow management, reporting, testing, and administration activities.
• Experience supporting demand management, project management, or governance processes.
• Familiarity with reporting dashboards, project trackers, operational metrics, and executive-level presentations.
• Experience monitoring SLA compliance and supporting operational reporting activities.
• Experience supporting ServiceNow testing, validation, and process improvement initiatives.
• Experience working in multi-vendor, multi-customer, and client-facing environments.
• Experience supporting Texas state government programs, public sector clients, or regulated environments.
• Strong organizational, analytical, and problem-solving skills with exceptional attention to detail.