Why This Role Stands Out
This hybrid role offers a fantastic opportunity to grow your IT support skills within a reputable government organization, focusing on critical Microsoft 365 services and endpoint management. You'll thrive here if you're a proactive problem-solver eager to provide excellent technical support and contribute to a seamless user experience. Embrace this chance to advance your career in a flexible environment that values your contributions.
Quick Overview
Job Description
The Department of Parliamentary Services is seeking a Service Desk Analyst to join the Workplace Technology team in Melbourne. You will deliver Level 1 and Level 2 ICT support to Members of Parliament and parliamentary staff, ensuring reliable access to technology and services across Microsoft 365, Teams, SharePoint and Outlook.
You will manage Windows and mobile devices, support meeting rooms and AV, administer Entra ID/MFA, and use ITIL-aligned processes (ServiceNow) to log and resolve
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