In-Store HVAC Retail Sales Associate

Columbus Worthington Air seeks an In-Store Retail Sales Associate to represent our residential HVAC services inside partner retail locations. In this role, you'll greet shoppers, explain heating, cooling, and indoor air quality solutions, and schedule in-home consultations with our technicians. You'll learn the basics of HVAC products, energy-efficient systems, and financing options to guide customers toward the right services. This position requires strong communication, reliable attendance, and a customer-first mindset. We offer training, steady local work, growth opportunities in a skilled trade, and a team culture built on safety, integrity, and professionalism.

Responsibilities

• Engage shoppers in partner retail locations to promote HVAC services
• Understand and explain basic heating, cooling, and indoor air quality solutions
• Qualify customer needs and schedule in-home HVAC consultations
• Track leads and appointments accurately in company systems
• Educate customers on energy-efficient systems and financing options
• Represent Columbus Worthington Air with professional, courteous service
• Collaborate with technicians and office staff to ensure smooth handoff of leads
• Maintain product knowledge through ongoing training
• Follow all safety, conduct, and store partner guidelines
• Meet or exceed daily and weekly lead generation and sales goals

Required Skills

• Retail sales
• Customer service
• Lead generation
• Basic HVAC product knowledge
• Point-of-sale or CRM systems
• Verbal communication
• Appointment scheduling
• Time management
• Upselling and cross-selling
• Basic math for quotes and pricing