IT Support Engineer

A System Administrator/Engineer is responsible for the day-to-day operations,

maintenance, and troubleshooting of IT systems and infrastructure.

We offer a variety of tasks in expanding and improving our solution, from deployment to End

user support and management of operations related challenges. As part of a powerful team,

you can contribute to parts of Hapag-Lloyd's critical core systems to make a difference

KEY RESPONSIBILITIES & TASKS

Windows & System Administration:

 Manage, maintain, and optimize Windows client environments (10 & 11).

 Perform patch management, configuration, and security hardening of systems.

 Troubleshoot complex OS-level issues, performance bottlenecks, and service failures.

Asset & Inventory Management:

 Maintain accurate and up-to-date IT asset inventory records, including procurement,

assignment, movement, and retirement.

 Utilize Excel-based tools and macros for tracking and reporting asset movement.

 Implement and manage RFID device systems, including setup, monitoring, and

integration with asset tracking software.

Technical Support & Issue Resolution

 Provide first and second-level support to end users for hardware, software, network,

and system-related issues.

 Diagnose, troubleshoot, and resolve desktop, laptop, printer, and mobile device

problems.

 Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring timely

resolution within defined SLAs.

 Offer remote and on-site support depending on issue criticality and user location.

Reporting & Documentation:

 Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure

tools.

 Create and maintain up-to-date standard operating procedures (SOPs), system

diagrams, and asset logs.

 Creating SLA metrics and following up on ITIL process to manage the IT Service

Delivery system for self and team

User Onboarding & Offboarding

 Coordinate with HR and other teams to deliver a smooth IT onboarding experience.

 Conduct IT induction or training for new users on systems, tools, and IT policies.

 Collect and deprovision IT assets, disable accounts, and revoke access during

offboarding.

Preventive Maintenance & Monitoring

 Perform regular system health checks as part of IT Systems (AV/Conferencing device/

Server room maintenance and monitoring).

 Proactively identify recurring issues or user pain points and recommend

improvements.

 Monitor user hardware/software lifecycle and flag upgrades/replacements as needed.

Compliance & Policy Enforcement

 Educate users on acceptable use policies, security practices, and data handling

procedures.

 Support audit activities by providing logs or configuration details when requested.

 Ensure systems adhere to endpoint security standards and report non-compliance.

WORK EXPERIENCE

 Hands on experience in Windows system administration and IT operations for End

point computing.

 Strong hands-on knowledge of PowerShell scripting, batch files, and Excel macros.

 Proven experience with Azure Active Directory, Intune, and MDM/Compliance

management.

 Solid understanding of Windows automation techniques and scheduled task

management.

 Experience managing RFID devices and management consoles (e.g., Zebra, Impinj,

or similar platforms).

 Proficiency in IT asset lifecycle management and inventory tracking systems.

 Good knowledge of group policies, Active Directory, DNS, DHCP, and user access

controls.

EDUCATION & QUALIFICATIONS

 Bachelor’s or master’s degree in computer science, Engineering, or related discipline

 English language – expert proficiency (additional languages are beneficial)

 Microsoft Certified: Azure Administrator Associate / Microsoft System Administrator

Technology Certification

 ITIL Foundation (Preferred)

 Knowledge of RFID inventory platforms or custom integrations

 Basic understanding of database/reporting tools (e.g., SQL, Power BI – optional but

desirable)