Application Specialist L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Applications Specialist

Function: Global Security Operations - Security Systems & Technology

Reports to: Manager, Security Applications

Role Overview

The Applications Specialist is the senior technical lead for security applications supporting new
builds, expansions, and relocations from Security Go Live (SGL) through First Day of Business

(FDOB). This role owns end-to-end delivery: leading the team's day-to-day activities, driving
projects to successful completion, defining core security policies and documentation procedures,
and serving as the escalation point for complex access control, video management, intercom, and key
management issues across a mid-to-large enterprise environment.

Alongside deep hands-on technical ownership, this role carries people-leadership, project
management, and cross-functional stakeholder accountability.

Core Responsibilities

Leadership & Delivery Ownership
Lead the team's day-to-day activities and drive projects to successful completion.
Document and execute system changes.
Effectively prioritize workload, tasks, and projects for oneself and for the team.
Learn subject matter quickly and immediately apply that knowledge to implement a responsible plan or decision.
Support the business outside of regular business hours when required.

Client, Policy & Vendor Management
Define core security policies and documentation procedures.
Communicate effectively with clients to identify needs and evaluate alternative business
solutions in partnership with project management.
Continually seek opportunities to increase internal client satisfaction and deepen client relationships; manage client expectations effectively.
Interface with vendors, including opening work orders for hardware malfunctions.
Partner with other teams on system outages and planned maintenance.

Technical Delivery & Systems Support
Support programming, commissioning, and driving new build projects to SGL and FDOB. Coordinate with partner teams to obtain network and Archibus information. Provide system support to Integrators/LSPs in the field across Access Control, Video Management Systems, Intercoms, and Key Management. Project-manage Integrator/LSP field resources, coordinating testing and commissioning against an aggressive build schedule. Communicate across technology partners, Project Leads, and external Integrator field teams.

Enforce and follow documented installation standards and New Builds processes - DHCP reservations, MAC listing, load sheets, and related documentation. Assist with basic network troubleshooting as it relates to security systems and technology. Maintain and patch applications; work with network administration and hardware technicians. Provide occasional PC/Mac hardware and software support to end users via phone or email. Apply field troubleshooting techniques for low-voltage systems (ground faults, shorts, multimeter and other test equipment).

Qualifications

Experience
5-7+ years of experience in Security Systems Technology (Intercoms, Key Management, Integrator/LSP resources, etc.).
2+ years of experience as a Lead, Supervisor, or Manager.
Direct project management experience and demonstrated team leadership skill sets.
Minimum of 5 years of hands-on experience in a mid-to-large enterprise environment (20+ sites).
Troubleshooting of security devices and basic installation understanding of security technology.
Completed technical training or equivalent field experience.

Skills
Strong analytical and critical thinking skills, with a heavy focus on troubleshooting and process-of-elimination problem solving.
Strong written and verbal communication skills.
Exceptional professionalism and customer-service orientation, motivated by customer satisfaction.
Passionate about technology and networking, with the ability to learn and develop independently.
Agile, with a strong sense of urgency.

Systems
Proficient with Software House CCure 9000, Genetec, and physical security hardware (access control panels, IP cameras, sensors, electric locks, and network-based equipment).
Proficient in the process for Final Test and Acceptance of security systems and handover.
Comprehensive knowledge of Software House/CCure supported hardware (iStar panels, REX, card readers, locks, door contacts) and Commend Intercom Systems.
Understanding of how security hardware interacts with network/IP.
Comprehensive knowledge of Windows (most security applications are Windows-dependent).
Proficient in Microsoft Outlook (Windows, Mac) and Microsoft Office Suite.

Task Management & Administration
Accountable for proper administration of assigned tasks, including documentation, proper closure with root cause analysis, incident profiling, tagging, and appropriate escalation.

Education
Bachelor's degree in Computer Science, Statistics, Math, Engineering, or Business, and/or 5+ years of relevant work experience in the field.

Program-Specific Requirements
Access Control Software: Software House CCure 9000 or equivalent certification in access control and video systems.

Video Management Systems: Genetec.

Physical Security Hardware: demonstrated proficiency.
Network certifications preferred.

Additional
Ability to work outside of regular business hours to support business needs.

Compensation

Estimated Pay Range: $100,000.00 - $103,000.00 USD/yr.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.