Microsoft Senior Manager - PMO

Job Summary

The Sr Manager leads and develops Argano’s Microsoft Project Coordination Team within the Project Management Office (PMO), with accountability for team performance, talent development, and resource capacity. The role partners with PMO leadership to advance strategic initiatives, strengthen governance, and improve project delivery, while providing leadership and escalation support across the team. With a reduced utilization target, the Sr Manager balances these leadership responsibilities with hands-on delivery as a Senior Project Coordinator or Project Manager when capacity requires. Success requires strong leadership, deep project management expertise, and effective cross-functional collaboration.

Duties and Responsibilities

• Lead project coordination across the full project lifecycle, ensuring effective planning, execution, monitoring, transition, and closeout in alignment with PMO standards and delivery expectations. 
• Oversee project plans, schedules, budgets, resource assignments, and dependencies, monitoring project health and driving timely corrective action when delivery deviates from plan. 
• Facilitate cross-functional coordination and stakeholder communication across project teams, Practice Leads, PMO leadership, and other internal stakeholders to maintain alignment on priorities, commitments, risks, and dependencies. 
• Identify, track, and escalate project risks, issues, dependencies, and resource constraints, ensuring appropriate mitigation, ownership, and resolution, particularly for high-risk or challenged engagements. 
• Drive consistent adoption of PMO governance, methodologies, standards, and delivery processes, identifying opportunities to improve operational efficiency, quality, predictability, and overall project execution. 
• Support adoption of AI within PMO and provide subject matter expertise to build upon future initiatives and process improvements.
• Lead, coach, and develop the Project Coordination team, providing mentoring, training, career development, regular feedback, and clear expectations while maintaining accountability for team effectiveness. 
• Own team staffing, capacity planning, workload balancing, and readiness, partnering with Practice Leads and PMO leadership to align resources with current and anticipated project demand. 
• Manage employee development and performance processes for direct reports, including competency assessments, development plans, annual reviews, and compensation input. 
• Serve as an escalation point for project, resource, process, and internal team concerns, facilitating resolution and engaging PMO leadership when additional intervention is required. 
• Lead team operating rhythms, including team meetings, resource and capacity reviews, calibration discussions, and operational reviews focused on delivery health, priorities, and organizational readiness. 
• Support PMO talent management, including hiring, onboarding, training, development, and offboarding, while helping ensure appropriate Project Coordinator and Project Manager coverage for client engagements. 
• Partner with PMO leadership on strategic and operational initiatives, including project governance, contract/SOW reviews, delivery readiness, process improvement, organizational planning, and team health. 
• Conduct project closeout and lessons-learned activities, translating findings into improvements to PMO processes, standards, tools, and delivery practices. 
• Provide hands-on Project Coordinator or Project Manager leadership when required, supporting critical engagements or addressing capacity and coverage needs.

Decision Making Authority

• Performance ratings and development plans for direct reports
• Prioritization and assignment of Project Coordinator activities
• PMO operational processes and working procedures within established governance standards
• Escalation of project setup, compliance, or governance issues
• Training, onboarding, and development activities for the team

Influences Decisions For

• Promotion and compensation outcomes
• Hiring, onboarding, and offboarding across the PMO
• Staffing on client projects, in conjunction with Practice Leads
• Changes to PMO and ADO Delivery Methodology

KPIs (Key Performance Indicators)

• Utilization – 50%
• Revenue Managed – Up to $2.5M
• Competency reviews and development plans completed on schedule
• Team utilization against target and workload balance
• Governance and methodology compliance on the team’s projects
• PM and stakeholder satisfaction with team support
• Successful execution of PMO initiatives
• Personal utilization and Annual Review