Quick overview
SeniorityMid Senior
Work modeOn Site
LocationLansing, MI, United States
ITIL
Job description
Job Title: Infrastructure Solutions Architect (ServiceNow CSA)
Visa: Any
Location: Hybrid – Lansing, MI | onsite from day 1 and two days a week
Interview: In-Person only
-Interview Process: In-person interviews. Candidates MUST be available for an in-person interview.
Top Skills & Years of Experience (at least 3-5):
• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5+ years of ServiceNow platform experience.
• 5+ years of experience architecting and implementing enterprise ServiceNow solutions.
• Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
• Excellent communication, leadership, and problem-solving skills.
• ServiceNow Certified Systems Architect (CSA) certification
Key Responsibilities:
- Architect ServiceNow platform solutions aligned with DTMB strategic goals.
- Lead technical solution design, platform governance, and best practices.
- Design and support integrations with enterprise applications and services.
- Provide technical support to developers, system administrators, and project teams.
- Support platform upgrades, performance optimization, and roadmap planning.
- Ensure solutions meet security, compliance, and operational requirements.
- Collaborate with stakeholders to translate business needs into technical solutions.
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 5+ years of ServiceNow platform experience.
- 5+ years of experience architecting and implementing enterprise ServiceNow solutions.
- Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
- Excellent communication, leadership, and problem-solving skills.
- ServiceNow Certified Systems Architect (CSA) certification
Preferred Qualifications:
- ServiceNow Certified Technical Architect (CTA) or equivalent certifications.
- ServiceNow Certified Application Developer (CAD) certification
- ServiceNow Implementation Specialist certifications – CMDB, ITSM, ITOM, ITAM
- ITIL Foundations V3 or higher certification
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