Lead Azure Application Support Engineer Montvale, NJ (Hybrid)

Role: Lead Azure Application Support Engineer  

Location: Montvale, NJ (Hybrid)

Duration: 24+ months Long-term  

What You’ll Do

• Lead the investigation and resolution of complex Azure application issues.
• Troubleshoot problems across the user interface, application services, integrations, databases, and Azure PaaS environment.
• Use Application Insights, Azure Monitor, and KQL to diagnose performance issues, errors, and unexpected application behavior.
• Coordinate major incident response, identify root causes, and ensure permanent corrective actions are completed.
• Provide technical direction to onshore and offshore support resources.
• Work closely with developers on application changes, releases, fixes, and production readiness.
• Improve support processes, monitoring, technical documentation, and team effectiveness.

What We’re Looking For

• Strong hands-on experience supporting Azure-based enterprise applications in production.
• Ability to troubleshoot across multiple application layers—not simply route or manage tickets.
• Experience with Azure PaaS services, Application Insights, Azure Monitor, and KQL.
• Working knowledge of application performance, APIs, integrations, networking, and cloud infrastructure.
• Familiarity with Cosmos DB or PostgreSQL is helpful.
• Experience leading distributed technical teams and holding internal and external resources accountable.
• Calm, methodical problem-solving skills during critical incidents.
• Strong communication, ownership, and empathy for application users.
• Experience supporting applications within a large, global organization is strongly preferred.

Any experience supporting applications that use Azure OpenAI, generative AI, or related AI services is helpful.

Azure certifications, ITIL experience, and a computer science degree are required