Sales Support Specialist/Customer Services

Wood is a leading heavy equipment dealer headquartered in Woburn, Massachusetts, with nine locations across five states - Massachusetts, Connecticut, Rhode Island, New York, and Maine. For more than 60 years, we've built our reputation on reliable equipment, exceptional product support, and genuine partnerships with contractors and municipalities throughout the Northeast. Wood a great place to work is our people-first, family-rooted culture.

We operate with the same core values that guided our founding: treating employees and customers with respect, prioritizing long-term relationships over shert-term gains, and living our motto - "With C.Wood, You're Never Alone." Join a team that takes pride in delivering top brands like Komatsu, Elgin, Vactor, and more - while building careers and success together.

Wood offers a comprehensive benefits package designed to support our employees and their families, including:
Medical, dental, and vision insurance
Life insurance retirement benefits
Employee Assistance Program (EAP)
Wood
A Sales Support Specialist is aligned with the Sales Managers team. Their role is to directly support the Sales Representatives and Sales Manager with the preparation and delivery of equipment for sale, rental and demonstration. This role will professionally interact with the sales team, vendors and customers.

This role is responsible for the ordering and receiving of all equipment and attachments, as well as processing all invoices, sales orders and rental contracts. Responsible for following up/coordination of back-ordered equipment from vendors

• Ensure sales inventory is correct and up to date
• Receive and process customer Sales Orders
• Process and invoice customer Rental Contracts
• Work closely with Sales Manager to ensure proper invoicing and paperwork preparation
• Prepare monthly commissions for Sales Reps
• Coordinate with the Service Department in preparing machines for delivery in a timely manner
• Arrange delivery of machines (sold, rental, demo, equipment shows) and attachments
• Update customer records
• Provides sales management support
• Provides outstanding customer experience.
• Makes recommendations and implements process improvements.
• Bachelor’s Degree (preferred)
• 2 Years sales experience (preferred)
• Wood’s Core Values: We are ONE C.N. Wood. We promote respect, teamwork, open communication, and cooperation across the entire organization. Our customers come first; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. Ability to work in an Office & Warehouse environment.

Wood is an equal opportunity employer that values the strength diversity brings to the workplace. It is our policy that we will not discriminate against any person based on race, color, religion, sex, national origin, ancestry, disability, or veteran status.