Client Manager

Client Manager | West Hartford, CT, United States | Hybrid We're hiring for a respected professional services firm that acts as a trusted partner to organizations navigating critical people decisions. This company is dedicated to helping clients build better workplaces where employees feel supported and empowered to thrive, creating meaningful change for businesses and their people. They foster a collaborative culture that encourages curiosity and values individual contributions. The Role • Manage complex client accounts with a focus on self-funded business, collaborating with senior team members. • Create effective client deliverables utilizing company resources and tools. • Support the employee benefits client service cycle to ensure a seamless renewal process, aiming for a 95% retention target. • Resolve service-related issues independently and escalate concerns when necessary. • Prepare RFPs, coordinate vendor responses, support negotiations, analyze proposal results, and develop client presentations. • Identify and communicate additional available resources within the company to clients. • Guide and support new hires and account associates. • Complete internal professional development programs to understand the insurance industry and company processes. What You'll Need • Strong communication skills to build relationships with internal and external partners. • Adaptability and composure to balance multiple priorities in a dynamic environment. • A proactive approach to professional development and seeking efficiency improvements. • Innovative mindset, generating new ideas for continuous improvement. • Proficiency in Microsoft Office. • A Bachelor's degree with 3+ years of client service/claims management experience, OR a High School diploma/GED with 8+ years of client service/claims management experience. • Life & Health license. What's On Offer • Comprehensive compensation package. • Robust benefits package including medical, dental, vision, life insurance, 401(k) with Roth options, and tax-advantaged accounts. • Opportunities for professional development and training programs. • Flexible work hours and educational expense reimbursement. • A supportive and inclusive work environment that values diversity. Apply via Haystack today!